Are you commercially minded, people-oriented, and eager to grow into an area leadership role? Join our Commercial team as a Junior Area Manager in Kroonstad, where you’ll support the commercial and operational health of Fibre and Wireless projects in your area, drive customer satisfaction and retention, and work closely with Networks teams to deliver strong on-the-ground performance.
The key purpose of this role is to support and execute area-level commercial and operational plans under the guidance of the Senior Area Manager, focusing on customer growth, take-up, retention, and revenue while ensuring effective collaboration with Networks and other support teams.
- Ensure strong customer relevance within your assigned area by implementing standard commercial tactics and initiatives
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Drive customer engagement through social media, community initiatives, activations, and local engagements
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Address customer concerns promptly and effectively to support satisfaction and long-term retention
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Act as custodian of all customers within your assigned network area
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Convert business and tactical goals into monthly and daily operational plans under guidance of the Senior Area Manager
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Participate in Level-2 Value Chain MOS collaboration to identify and resolve operational flow challenges
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Lead and support your operational team by ensuring daily execution plans are clearly communicated and delivered
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Ensure all required resources are available, including tools, equipment, vehicles, and safety measures
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Ensure team members understand daily expectations relating to speed, quality, cost, and safety
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Monitor execution through KPIs (SQSCT) and quality control protocols, implementing feedback loops for daily improvement
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Report on KPIs, metrics, and operational statistics for your area
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Coach and train team members to execute activities to standard and support their development
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Facilitate daily Level-1 MOS meetings and ensure operational triggers are identified and resolved
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Identify and capitalise on commercial opportunities to achieve take-up and revenue goals for the area
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Ensure outbound sales, social media activity, local marketing, office administration, and customer care are effectively managed within the area, as agreed with the Senior Area Manager
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Collaborate with technical teams to build and maintain long-term relationships with landowners and manage contracts
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Implement and uphold partnership agreements with customer and supplier teams
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Ensure alignment with other functions and regions to maintain operational rhythm
- Grade 12 (Matric)
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1–2 years’ experience in a customer-facing, operational, or sales role
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Commercial mindset with a results-driven approach
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Proven interest or experience in sales, customer growth, or revenue generation
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Sound operational, planning, and time management skills
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Strong problem-solving and analytical thinking abilities
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Ability to communicate effectively in English and applicable local languages
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Strong interpersonal skills with leadership potential
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Ability to coach, support, and transfer knowledge to team members
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Experience in fibre, wireless networks, or landowner management will be advantageous
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Resilient, adaptable, and self-aware with sound judgement and decision-making ability
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Valid driver’s licence with willingness to travel
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Diploma or relevant coursework in business, marketing, or related fields will be advantageous
- Exposure to a dynamic workplace
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A chance to grow your skills through our internal academy
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A friendly, team-driven environment
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Group Risk Benefits
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Medical Benefits
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Health and Lifestyle Programmes
- Please ensure that the information you provide in your application is true, accurate, and correct.
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Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
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By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
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If you do not hear from us within 14 days, please consider your application unsuccessful.
