Technician
East London
Job Purpose
A leading supplier of heavy equipment and machinery is seeking a qualified and experienced Technician to join its East London branch. The successful candidate will be responsible for carrying out servicing, maintenance, diagnostics, repairs, and inspections on a range of heavy equipment and machinery, ensuring maximum equipment reliability and customer satisfaction.
The role requires a hands-on technician with strong fault-finding skills, the ability to work independently both in the workshop and in the field, and a commitment to delivering high-quality workmanship while adhering to manufacturer standards and safety regulations.
Key Responsibilities
Equipment Maintenance & Repairs
- Carry out scheduled servicing and preventative maintenance on heavy equipment and machinery.
- Diagnose mechanical, hydraulic, electrical, and electronic faults.
- Perform repairs on engines, transmissions, drivetrains, hydraulic systems, and electrical systems.
- Conduct equipment inspections and identify repair requirements.
- Ensure all repairs are completed to manufacturer specifications.
- Test equipment after repairs to verify performance and reliability.
Field Service Support
- Attend customer sites to diagnose and repair equipment breakdowns.
- Perform emergency breakdown repairs efficiently to minimise customer downtime.
- Commission new equipment and conduct pre-delivery inspections where required.
- Provide customers with technical advice regarding equipment operation and maintenance.
- Complete service reports and job documentation accurately.
Diagnostics & Troubleshooting
- Use diagnostic software and specialised tools to identify faults.
- Troubleshoot mechanical, hydraulic, electrical, and electronic systems.
- Recommend corrective actions and preventative maintenance solutions.
- Escalate complex technical issues where necessary.
Workshop Operations
- Maintain a clean, organised, and safe working environment.
- Ensure workshop tools and equipment are correctly maintained.
- Follow company service procedures and quality standards.
- Assist with workshop housekeeping and inventory control.
Customer Service
- Deliver professional and courteous service to customers.
- Communicate repair requirements and recommendations clearly.
- Build positive customer relationships through quality workmanship and reliable service.
- Represent the company professionally during field service visits.
Health, Safety & Compliance
- Comply with Occupational Health and Safety requirements.
- Ensure safe working practices at all times.
- Use appropriate personal protective equipment (PPE).
- Report hazards, incidents, and unsafe conditions promptly.
Minimum Requirements
- Grade 12 (Matric).
- Qualified Trade Test as a:
- Diesel Mechanic
- Earthmoving Equipment Mechanic
- Heavy Equipment Mechanic
- Auto Electrician
- Or equivalent recognised trade qualification.
- Valid Code 8 driver's licence (Code 10 or 14 advantageous).
- Computer literacy (MS Office).
- Ability to use electronic diagnostic equipment.
Experience Required
- Minimum 3–5 years' post-trade experience working on heavy equipment or earthmoving machinery.
- Experience servicing and repairing construction, mining, agricultural, or material handling equipment.
- Strong fault-finding and diagnostic experience.
- Experience working both in a workshop and on customer sites.
- Experience using manufacturer diagnostic software will be advantageous.
Technical Knowledge
- Diesel engines
- Hydraulic systems
- Electrical and electronic systems
- Transmission systems
- Final drives and axles
- Braking systems
- Cooling systems
- Preventative maintenance
- Diagnostic software
- Mechanical troubleshooting
- Service reporting
- Equipment inspections
Key Competencies
- Strong diagnostic and fault-finding skills
- Excellent mechanical aptitude
- Ability to work independently with minimal supervision
- Strong problem-solving ability
- High attention to detail
- Good communication and customer service skills
- Time management and organisational skills
- Ability to work under pressure
- Team player with a positive attitude
- Commitment to quality workmanship and safety
Performance Indicators (KPIs)
- First-time fix rate
- Equipment uptime
- Quality of repairs
- Customer satisfaction
- Productivity and efficiency
- Response time to breakdowns
- Preventative maintenance compliance
- Safety compliance
- Accuracy of service reports
- Warranty claim quality (where applicable)
Preferred Industry Experience
Preference will be given to candidates with experience in one or more of the following industries:
- Heavy Equipment
- Earthmoving Equipment
- Construction Equipment
- Mining Equipment
- Agricultural Equipment
- Material Handling Equipment
- Industrial Equipment
- Heavy Commercial Vehicles
Applicants with experience working on leading brands of heavy equipment, earthmoving machinery, or construction equipment, and who are comfortable performing both workshop and field service duties, will be highly regarded.
Work Location: In person
