90 Engagement manager Jobs and Work in Durban, Zn

Head of Operations
SA-BPO —Durban, KwaZulu-Natal
Quick Apply
17h
Provincial Manager
Public Servants Association of South Africa —Durban, KwaZulu-Natal
Quick Apply
3d
General Manager
Shooters Fourways —Durban, KwaZulu-Natal
- R18 000 - R26 000 a month
- Full-time
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8d
Employee Engagement & Culture Manager
ContactPoint360 —Durban, KwaZulu-Natal 4001
- Full-time
Retail Manager
The Harvest Table —Durban, KwaZulu-Natal
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10d
Distance Learning Administrator
Richfield Graduate Institution of Technology —Umhlanga Rocks, KwaZulu-Natal 4319
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Quality Manager - KZN Region
Tsebo Group —Durban, KwaZulu-Natal
Learning and Development Specialist
Watches Tell Time —Durban, KwaZulu-Natal
- R10 000 - R15 000 a day
Quick Apply
3d
HR ADMIN
Swiss Build —Durban, KwaZulu-Natal
- R6 000 - R6 500 a month
- Full-time
Quick Apply
9d
Hospital Benefit Specialist
Discovery Ltd. —Durban, KwaZulu-Natal
PROGRAMME MANAGER _ FACULTY OF EDUCATION
Advtech —Durban, KwaZulu-Natal
2d
Dealer Principal
Perfect Choice SA —Durban, KwaZulu-Natal
- R80 000 - R85 000 a month
Quick Apply
4d
Occupational Health Nurse
Clover —Queensburgh, KwaZulu-Natal
17h
Area Manager Durban & Durban West
Pedros —Durban, KwaZulu-Natal
Site General Manager
Fibertime —KwaMashu, KwaZulu-Natal
- From R10 000 a month
Quick Apply
10d
Audit Senior
Moore Recruitment —Durban, KwaZulu-Natal
1d
Consultant Sales Manager (Applied Products)
Johnson Controls —Durban, KwaZulu-Natal
- Full-time
Regional General Manager (RGM) Kia South Africa (Pty) Ltd - KZN
Motus Corporation —Durban, KwaZulu-Natal
1d
Continuous Improvement Specialist
takealot.com —Durban, KwaZulu-Natal
Quick Apply
8d
Project Manager
Phungela —Durban, KwaZulu-Natal
Quick Apply
10d

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Head of Operations

SA-BPO
Durban, KwaZulu-Natal

Quick Apply

Job Details

Permanent
17 hours ago

Full Job Description

We are looking for a highly motivated and experienced Operations Manager to lead our call centre operations within a fast-paced environment. The successful candidate will be responsible for driving operational performance, delivering exceptional customer experiences, managing client expectations, and leading large teams to achieve business objectives.

This role requires a strong leader with a proven track record in contact centre management, workforce optimization, people development, and achieving key performance indicators.Key Responsibilities

Oversee the daily operations of multiple campaigns and teams.
Ensure delivery against all client Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.
Lead, coach, and develop Team Leaders to maximize team performance.
Monitor operational metrics including productivity, attendance, quality, customer satisfaction, average handling time, and service levels.
Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Build and maintain strong relationships with clients through regular reporting, performance reviews, and business updates.
Collaborate with Workforce Management, Quality Assurance, Training, HR, and Recruitment teams to support operational success.
Manage employee engagement, retention, and performance management processes.
Analyse performance data and provide actionable insights and recommendations.
Ensure compliance with company policies, procedures, client requirements, and regulatory standards.
Participate in strategic planning, forecasting, budgeting, and resource allocation activities.

Minimum Requirements

Minimum of 5 years' experience in a Contact Centre or BPO environment.
At least 3 years' experience in an operations Manager role managing large teams.
Proven experience managing customer service, sales, technical support, customer service or back-office campaigns.
Strong understanding of contact centre metrics and operational management principles.
Experience managing client relationships and stakeholder engagement.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Excellent communication, leadership, and problem-solving skills.

Key Competencies

Leadership and team development
Performance management
Strategic thinking
Client relationship management
Data analysis and reporting
Decision-making and problem-solving
Change management
Results-driven mindset
Excellent organizational and planning skills

What We Offer

Competitive salary package
Performance-based incentives
Career growth and development opportunities
A dynamic and collaborative work environment
Employee wellness and recognition programs

Work Location: In person

Quick Apply

Refine Your Search

engagement manager jobs in durban, zn

Head of Operations

Provincial Manager

General Manager

Employee Engagement & Culture Manager

Retail Manager

Distance Learning Administrator

Quality Manager - KZN Region

Learning and Development Specialist

HR ADMIN

Hospital Benefit Specialist

PROGRAMME MANAGER _ FACULTY OF EDUCATION

Dealer Principal

Occupational Health Nurse

Area Manager Durban & Durban West

Site General Manager

Audit Senior

Consultant Sales Manager (Applied Products)

Regional General Manager (RGM) Kia South Africa (Pty) Ltd - KZN

Continuous Improvement Specialist

Project Manager

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