We’re not looking for HR paperwork people.
We’re looking for a people-energy engine.
Someone who walks the floor.
Knows names.
Feels the vibe.
Fixes morale before it becomes attrition.
If you believe culture is not posters on a wall but how people feel at 3:17 PM on a hard day keep reading.
What This Role Really Is
You are the heartbeat of the floor.
Your mission is simple (but not easy):
Make people want to stay.
Make people feel they belong.
Make people feel seen.
You will own employee engagement, recognition, floor energy, culture programs, and retention experience — from Day 1 to Year 3.
This is not a desk job.
This is a people job.
Be physically present and visible on the operations floor daily- Drive engagement programs, contests, recognition moments, and culture rituals
- Design and run employee happiness initiatives
- Turn feedback into action — fast
- Partner with Operations to reduce attrition and burnout
- Create belonging programs for new hires
- Own monthly engagement events and culture days
- Launch recognition programs that actually mean something
- Track engagement + tenure metrics and improve them
- Build a workplace people talk positively about outside the building
What Winning Looks Like
You’re winning if:
Attrition drops- Floor energy goes up
- Employees know your name
- Leaders trust your read on morale
- People feel heard
- New hires stay longer
- Engagement scores climb
- Culture becomes a competitive advantage
Who You Are
High-energy, people-first personality- Not afraid to talk to anyone — from agents to executives
- Naturally positive but operationally disciplined
- Culture builder, not event planner
- Strong communicator
- Bias toward action
- You fix problems instead of forwarding emails
- You believe work can feel good without losing performance
Bonus if you have:
BPO or call center experience- Engagement or culture program experience
- Psychology / HR / Organizational Development background
- Experience running floor campaigns or recognition programs
Why This Role Matters
We believe:
Culture drives performance.
Belonging drives retention.
Energy drives results.
If you want to build a workplace where people grow, stay, and win — this is your lane
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About ContactPoint360
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture.
From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.
This is where potential turns into progression. welcome home
