249 business manager Jobs and Work in durban, zn

Head of Operations
SA-BPO —Durban, KwaZulu-Natal
Quick Apply
2d
Operations Manager
Amina's Wonder Spice —Durban, KwaZulu-Natal
- From R15 000 a month
- Full-time
Quick Apply
12d
Regional General Manager (RGM) Kia South Africa (Pty) Ltd - KZN
Motus Corporation —Durban, KwaZulu-Natal
2d
Trainer: Accredited
Shoprite Group —Westville, KwaZulu-Natal
Area Manager
Oilgro (Pty) Ltd —Durban, KwaZulu-Natal
- R30 000 - R40 000 a month
- Full-time
Quick Apply
Business Development & Account Manager - Telecoms & IT Solutions ( Office Based)
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R216 000 - R264 000 a year
- Full-time
Quick Apply
2d
Business Development Manager
ThoroughTec —Durban, KwaZulu-Natal
Bakery Manager
Milk and Honey Cakery —Durban, KwaZulu-Natal
- R10 000 - R15 000 a month
Quick Apply
Driver
Rectron —Durban, KwaZulu-Natal
2d
STORE MANAGER
Pepkor Speciality —Umhlanga, KwaZulu-Natal
4d
HR Administrator - Fixed Term Contract (Durban)
RCL FOODS Careers —Durban, KwaZulu-Natal
1d
Provincial Manager
Public Servants Association of South Africa —Durban, KwaZulu-Natal
Quick Apply
4d
Assistant Finance Manager
FFS Refiners (Pty) Ltd —Durban, KwaZulu-Natal
- Full-time
Visual Manager
Mr Price Group —Durban, KwaZulu-Natal
Office Manager ( Quantity Surveyor)
Kukhanye-Kwande Solutions —Durban, KwaZulu-Natal
Quick Apply
Concierge Assistant - Golf Experience Office Based ( Saturday -Wednesday )
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R96 000 - R168 000 a year
- Full-time
Quick Apply
9d
Area Manager Durban & Durban West
Pedros —Durban, KwaZulu-Natal
Key Account Manager
Alpla Packaging Pty Ltd —Durban, KwaZulu-Natal
- Full-time
Chocolate Advisor Flexi Permanent 180 Hours (Pavilion Boutique)
Lindt & Sprüngli (South Africa) (Pty) Ltd —Durban, KwaZulu-Natal 3629
OFR EXPORTS CONTROLLER
DHL —Durban, KwaZulu-Natal
4d

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Head of Operations

SA-BPO
Durban, KwaZulu-Natal

Quick Apply

Job Details

Permanent
2 days ago

Full Job Description

We are looking for a highly motivated and experienced Operations Manager to lead our call centre operations within a fast-paced environment. The successful candidate will be responsible for driving operational performance, delivering exceptional customer experiences, managing client expectations, and leading large teams to achieve business objectives.

This role requires a strong leader with a proven track record in contact centre management, workforce optimization, people development, and achieving key performance indicators.Key Responsibilities

Oversee the daily operations of multiple campaigns and teams.
Ensure delivery against all client Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.
Lead, coach, and develop Team Leaders to maximize team performance.
Monitor operational metrics including productivity, attendance, quality, customer satisfaction, average handling time, and service levels.
Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Build and maintain strong relationships with clients through regular reporting, performance reviews, and business updates.
Collaborate with Workforce Management, Quality Assurance, Training, HR, and Recruitment teams to support operational success.
Manage employee engagement, retention, and performance management processes.
Analyse performance data and provide actionable insights and recommendations.
Ensure compliance with company policies, procedures, client requirements, and regulatory standards.
Participate in strategic planning, forecasting, budgeting, and resource allocation activities.

Minimum Requirements

Minimum of 5 years' experience in a Contact Centre or BPO environment.
At least 3 years' experience in an operations Manager role managing large teams.
Proven experience managing customer service, sales, technical support, customer service or back-office campaigns.
Strong understanding of contact centre metrics and operational management principles.
Experience managing client relationships and stakeholder engagement.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Excellent communication, leadership, and problem-solving skills.

Key Competencies

Leadership and team development
Performance management
Strategic thinking
Client relationship management
Data analysis and reporting
Decision-making and problem-solving
Change management
Results-driven mindset
Excellent organizational and planning skills

What We Offer

Competitive salary package
Performance-based incentives
Career growth and development opportunities
A dynamic and collaborative work environment
Employee wellness and recognition programs

Work Location: In person

Quick Apply

Refine Your Search

business manager jobs in durban, zn

Head of Operations

Operations Manager

Regional General Manager (RGM) Kia South Africa (Pty) Ltd - KZN

Trainer: Accredited

Area Manager

Business Development & Account Manager - Telecoms & IT Solutions ( Office Based)

Business Development Manager

Bakery Manager

Driver

STORE MANAGER

HR Administrator - Fixed Term Contract (Durban)

Provincial Manager

Assistant Finance Manager

Visual Manager

Office Manager ( Quantity Surveyor)

Concierge Assistant - Golf Experience Office Based ( Saturday -Wednesday )

Area Manager Durban & Durban West

Key Account Manager

Chocolate Advisor Flexi Permanent 180 Hours (Pavilion Boutique)

OFR EXPORTS CONTROLLER

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