Job Reference Number: Ref#236/237
Department: Work Orders (WO)
Business Unit:
Industry: Information Technology
Job Type: Contract
Positions Available: 2
Salary: Market Related
The Process Engineer is responsible for analysing, designing, optimising, and modernising business and software delivery processes to support large-scale digital transformation initiatives. Improving end-to-end software development lifecycle (SDLC) processes, integrating modern engineering practices, enabling automation, and supporting legacy systems.
Job Description
Key Responsibilities:
Process Engineering & Optimisation
- Analyse existing software development, delivery, and support processes to identify inefficiencies, bottlenecks, and risks.
- Design and implement future-state processes aligned to modern digital and software engineering practices.
- Apply Lean, Six Sigma Business Process Management and Industrial Engineering principles to improve cycle time, quality, and cost efficiency.
- Develop and maintain process models, process maps, value stream maps, and standard operating procedures.
- Working at the intersection of business analysis, systems thinking, and technology implementation.
2. Digital Transformation & Modernisation change agent
- Support modernisation of legacy IT systems by defining improved delivery and operational processes.
- Review processes and identifying opportunities of disintermediation to unlock great value and efficiency in the solutions implemented.
- Enable design thinking and approaches that facilitate transition to modern architectures, including cloud-based, API-driven, and microservices-oriented environments.
- Support the adoption of automation, CI/CD pipelines, and DevOps-aligned process improvements.
- Identifying metrics that support data-driven decision-making through process measurement.
3. Software Development Lifecycle (SDLC) participation
- Work closely with architects, developers, testers, and business analysts to impact SDLC effectiveness.
- Align and support processes for:
o Requirements management
o Development and configuration
o Testing and quality assurance
o Release and deployment management
o Application support and continuous improvement
o Ensure process consistency across multiple teams and initiatives.
4. Governance, Risk & Compliance
- Ensure all processes align with organisational governance, compliance, and audit standards.
- Maintain audit-ready documentation for process changes and digital initiatives.
- Support internal and external audits by providing process evidence, metrics, and controls.
- Embed quality, risk management, and controls into process design.
5. Stakeholder & Change Enablement
- Work with stakeholders to identify their business objectives and design and implement digital solutions to achieve those goals.
- Collaborate with business and IT stakeholders to ensure process changes are practical and adopted.
- Support change management and training initiatives related to process and system changes.
- Act as a bridge between engineering, technology, and business teams.
- Promote a culture of continuous improvement and innovation.
Job Requirements
Qualifications & Experience:
Qualifications
- Bachelor’s Degree in Industrial Engineering (BEng / BSc / BTech) – Mandatory
- Postgraduate qualification in Engineering, Information Systems, or Business (advantageous)
Experience
- 8+ years of relevant experience in:
o Process Engineering
o Continuous Improvement
o IT / Software Development environments
o Change Management
- Proven experience working within software development or IT delivery teams
- Demonstrated exposure to digital transformation or system modernisation initiatives
- Experience in regulated, large-scale, or enterprise environments (advantageous)
Technical Competencies
- Process design and optimisation
- Software Development Lifecycle (SDLC) knowledge
- Digital transformation principles
- Systems thinking: Seeing the big picture and how parts of an organisation interconnect.
- Process modelling and documentation
- Lean / Six Sigma methodologies
- Automation and workflow optimisation
- DevOps / Agile ways of working (process perspective)
- Risk, quality, and governance frameworks
- Data analysis and performance measurement
Behavioural Competencies
- Analytical and structured thinking
- Strong problem-solving capability: Designing innovative solutions to reduce friction and waste in workflows.
- Attention to detail and quality focus
- Accountability and ownership
- Stakeholder engagement and collaboration
- Adaptability in fast-changing environments: Navigating rapid changes in technology and business models.
- Continuous improvement mindset
- Integrity, transparency, and professionalism
Key Deliverables
- Current-state and future-state process models
- Process improvement recommendations and business cases
- Standardised SDLC and operational process artefacts
- Transformation and modernisation support documentation
- Measurable improvements in efficiency, quality, and delivery outcomes
