The Cloud Delivery Engineer’s primary responsibility is to help deploy and support customers who subscribe to our Cloud services. They will need to be customer-focused, enthusiastic and have excellent IT technical support skills, with a calm and reassuring manner and strong attention to detail. Working with our Cloud Solutions Architects who design the Cloud solutions, Cloud Delivery Engineers need to have a firm understanding of all the technologies being deployed and the ability to implement the proposed solution working in a project team and overseen by the Service Delivery Manager and Cloud Projects Manager.
The Cloud Delivery Engineer will be involved throughout the client engagement process, from initial scoping and surveys, through project implementation and delivery, and if required for ongoing support and maintenance of the customer environment.
The could delivery manager will be in charge of:
- Ensuring a high-resolution efficiency for incidents
- Maintain architecture deployment standards
- Comply with all Process, Patch Management, Change Process, for any deployed and managed Cloud services
- Provide yearly inputs for process reviews
- Produce reports to measure compliance to SLA and MTTR for customer managed cloud service
- Conduct customer cloud readiness assessments and reports the outcome
- Deploy customer solutions based on best practices including migrations, cloud networking and new set-ups
- Cloud services implementation, testing and acceptance for customer projects
- Cloud services support and maintenance to support internal process and/or customer service level agreements
- Cloud services implementation, testing and acceptance for customer projects
- Monitor resources, networks, security, IaaS, PaaS, SaaS
- Work with third-parties including vendor support, billing and troubleshooting
- Support non-standard/complex solutions - Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering
- Training for sales, customer employees and product teams
- Assist with technology selection and vendor selection for product management/ideation
- Leading the implementation and deployment team and providing technical insight and resolving technical dependencies and escalates where necessary
- Following through on the delivery of all Cloud services implementation steps, with clear reporting and project tracking to the team and Customer
- Maintaining Cloud services along agreed best practices and Service Level Agreements
- Maintaining an up-to-date skillset that translates into secure, practical implementations and service delivery for projects
