Learning & Development Manager
Ou Meul Bakery & Café
Build the people behind one of South Africa’s most loved hospitality brands.
At Ou Meul, we believe that exceptional guest experiences start with exceptional people. As we continue to grow, we’re looking for an experienced Learning & Development Manager to build the training systems, leadership programmes and learning culture that will support our next stage of growth.
This is a rare opportunity for someone who has successfully designed and implemented learning and development programmes across a multi-site hospitality or retail business. We’re not looking for someone to simply deliver training—we’re looking for someone to build a learning function that develops outstanding teams and future leaders.
About the Role
You will be responsible for creating and leading Ou Meul’s learning and development strategy across all restaurants.
You’ll design structured onboarding programmes, leadership development initiatives, operational training systems and career pathways that ensure every team member is equipped to deliver the warm, authentic hospitality that defines our brand.
As we continue to expand, your work will play a critical role in maintaining consistency, protecting our culture and developing the leaders who will take Ou Meul into the future.
We’re looking for someone who has:
- A proven track record of building and rolling out learning and development programmes across a multi-site hospitality, restaurant or retail business.
- Experience designing structured onboarding, operational training and leadership development programmes.
- The ability to create systems that are practical, scalable and measurable.
- Strong facilitation, coaching and communication skills.
- Excellent project management and organisational ability.
- A passion for developing people and helping others succeed.
- The confidence to influence leaders and work collaboratively across all levels of the business.
- A hands-on approach with the ability to think strategically.
In this role you will:
- Develop and implement Ou Meul’s learning and development strategy.
- Design engaging onboarding programmes and learning pathways for every role.
- Build leadership programmes for supervisors, managers and future leaders.
- Standardise operational training across all restaurants.
- Create training content, workshops and learning resources.
- Lead training for new restaurant openings.
- Measure the effectiveness of training through meaningful KPIs.
- Partner closely with Operations and HR to develop talent across the business.
- Foster a culture of continuous learning and improvement.
Why Join Ou Meul?
At Ou Meul, we’re passionate about creating places where people love to work as much as they love to visit. Our culture is built on warmth, excellence, teamwork and genuine hospitality.
You’ll have the opportunity to shape how hundreds of people learn, grow and build meaningful careers while helping preserve the unique experience that makes Ou Meul special.
If you’re excited by the challenge of building a best-in-class learning function within a growing hospitality business, we’d love to hear from you.
To apply, please send your CV together with a brief cover letter outlining your experience in developing learning and development programmes for multi-site businesses.
Work Location: In person
