About Ekco
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.
We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.
Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:
On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
If these values resonate with you, you’ll feel right at home here.
The Role
This position candidate will work in a team to service user account creation and removal. They will need to have experience in Microsoft 365, Active Directory, and managed IT services environments. The successful candidate will be responsible for provisioning and removing user accounts, assigning licenses, maintaining customer documentation, managing onboarding requests through a PSA platform, and ensuring all user onboarding activities are completed in accordance with established procedures. Candidates will need to liaise with clients and 3rd party vendors. Candidates will be responsible for communicating with clients, managing tickets in their queue, and communicating with their team, manager, and other departments as required
Responsibilities:
- User account creation and management
- Manage the incoming user management tickets alongside the tickets currently in your own queue.
- Reflect and represent the company's culture and values in all job responsibilities.
- Ensure customer satisfaction with efficient communication to clients and vendors.
- Liaise with the deployments, projects and sales department when required.
- Troubleshoot tickets to the best of your knowledge and tech check with escalation points when time or lack of knowledge dictates so.
Requirements:
- Knowledge of Windows and Mac OS –Configuration and troubleshooting
- Knowledge of troubleshooting mobile devices for mail configuration and MFA setup.
- Basic administration of Office 365, Azure, Active Directory and MS Office.
- Knowledge of peripherals used by our clients. Docks, mice, keyboards, monitors, etc.
- Knowledge of networking principles, administration of firewalls and networking, including VPN.
- Administration of Windows Server OS and virtualisation
- IT industry certifications are preferred, specifically CompTIA A+ and Network+.
Benefits / Perks
- ️ Time Off: 25 days annual leave + public holidays
- Birthday Leave: One extra day off to celebrate
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- ️ EkcOlympics: Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
Why Ekco
Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
