Job Purpose
The Maintenance Manager is responsible for overseeing the repair, maintenance, and overall upkeep of the hotel/property facilities, plant, machinery, and equipment to ensure operational effectiveness, guest comfort, safety compliance, and aesthetic standards are consistently maintained.
The role is responsible for managing the maintenance team, delegating daily tasks, implementing preventative maintenance programmes, controlling maintenance budgets and invoices, and ensuring that maintenance work is completed efficiently and cost-effectively. The Maintenance Manager is also expected to prioritise completing maintenance work in-house wherever possible before outsourcing to external contractors.
The Maintenance Manager will oversee contractor performance, ensure compliance with statutory requirements, and maintain all facilities to company standards while supporting the operational needs of the business.
- Grade 12 / Matric Certificate
- Relevant technical qualification or trade certificate advantageous
- Minimum 3–5 years’ maintenance management experience, preferably within hospitality or property management
- Experience managing a maintenance team and external contractors
- Computer literacy (Microsoft Office, email, maintenance systems)
- Valid driver’s licence advantageous
- Knowledge of health and safety regulations and compliance standards
Operational Maintenance Management
- Ensure that all company policies, procedures, and SOPs are adhered to at all times.
- Supervise the repair and maintenance of buildings, rooms, public areas, back-of-house areas, and all installed mechanical equipment.
- Attend to breakdowns of plant, machinery, and equipment promptly and efficiently.
- Draw up and manage preventative maintenance schedules annually and ensure all maintenance is completed according to schedule.
- Ensure all maintenance issues are logged, prioritised, delegated, and completed within required timeframes.
- Delegate daily maintenance tasks effectively to the maintenance team and monitor completion standards.
- Ensure all rooms, public spaces, and external areas remain aesthetically pleasing, functional, and in good repair.
- Perform or oversee maintenance work related to carpentry, plumbing, electrical, painting, tiling, and general building repairs.
- Ensure emergency equipment is operational and tested regularly.
- Conduct routine inspections of facilities and identify maintenance risks or repair requirements proactively.
- Identify opportunities to complete work internally to minimise outsourcing costs where practical and operationally feasible.
Team Management
- Manage maintenance staff rosters, attendance, leave, and daily task allocation.
- Lead, motivate, and develop the maintenance team to ensure high performance and accountability.
- Conduct staff performance appraisals and disciplinary procedures where required.
- Identify training and development needs within the department and implement training initiatives.
- Promote safe working practices and ensure compliance with occupational health and safety standards.
Contractor & Service Provider Management
- Manage all external contractors and service providers performing work on the property.
- Monitor contractor performance and workmanship to ensure compliance with service agreements, warranties, lease obligations, and company standards.
- Obtain quotations and approvals for outsourced maintenance work where required.
- Ensure contractors adhere to all safety and site regulations while on property.
- Verify contractor invoices and ensure all work completed aligns with approved quotations and scope of work.
Compliance & Safety
- Maintain statutory safety records for DB boards, generators, lifts, boilers, sprinkler systems, fire equipment, and other regulated systems.
- Ensure refrigeration equipment, air conditioning systems, drainage systems, grease traps, generators, solar systems, heat pumps, and plant equipment are maintained and compliant.
- Conduct routine checks on water pressure equipment and associated systems.
- Ensure all safety files, certificates, inspections, and compliance documentation are up to date.
- Respond immediately to building and safety-related concerns and emergencies.
- Maintain clean, orderly, and hazard-free maintenance work areas.
Administration & Reporting
- Maintain accurate maintenance records, schedules, logs, and reports.
- Provide monthly maintenance reports, including expenditure, ongoing projects, breakdowns, and preventative maintenance updates.
- Attend HOD meetings and any other operational meetings as required.
- Perform any additional ad hoc duties reasonably required by management.
Core Competencies
- Strong leadership and team management skills
- Excellent communication skills (written and verbal)
- Strong organisational and planning abilities
- Good understanding of plumbing, carpentry, electrical, HVAC, and general building systems
- Good understanding of generators, solar systems, heat pumps, refrigeration systems, and IT infrastructure
- Strong knowledge of facilities machinery and maintenance equipment
- Excellent problem-solving and troubleshooting skills
- Strong contractor and supplier management skills
- Budget management and cost-control abilities
- Strong attention to detail and quality standards
- Ability to work under pressure and respond to emergencies effectively
- Highly responsible, reliable, and trustworthy
- Professional, presentable, and service-oriented
- Ability to act in good faith and in the best interests of the company at all times
- Ability to work shifts, weekends, public holidays, and after-hours when operationally required
