51 Digital outsourcing Jobs and Work in Cape Town Western Cape

Account Manager (831)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Senior Legal Counsel
BVNK —Cape Town, Western Cape
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UX–UI Specialist Web Designer
BUSINESS PROCESS OUTSOURCING SERVICES SA (PTY) LTD —Epping, Western Cape
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8d
Contact Centre Learnership Opportunity
Boomerang Marketing —Wynberg, Western Cape 7800
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Customer Service Advisor
Ascensos —Gardens, Western Cape
- Part-time

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Account Manager (831)

Teleperformance -
Cape Town, Western Cape 7925

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Job Details

Full-time

Full Job Description

Overview:

We are looking for a dynamic and self-motivated Account Manager to join our Client Services team. The Account Manager will be responsible for commercial management while expanding existing client relationships.

The role will involve ensuring clear communications between internal and external stakeholders, communication governance, including delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and drive performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Qualifications:

Qualification & Experience:

Matric or Equivalent (Essential)

Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Minimum of 2/3 years’ experience as an Account Manager within a contact centre environment.

Technical Skills

High level of numeracy and literacy
Commercial acumen: Experience of financial forecasting and invoicing

Responsibilities:

Commercial

Full P&L ownership, tracking, action planning and achievement

Drive growth opportunities incl Commercial modelling

Manage aged debt

Manage travel budgets (and support team travel)

Performance

Build internal influence through collaboration and relationships

Day to day client management

Preparation and delivery of Monthly, Quarterly and other reviews

Drive and ensure consistent performance within all account verticals including Recruitment, Training, WFM, MI, Quality, Continuous improvement, Change, Operations and digital transformation

Co-own major incident response and service recovery with SDM

Escalate, action plan and resolve any poor performance in association with SDM

Ensure clear communication of strategy, priorities and expectations

Client Satisfaction

Build multiple client relationships

Manage monthly KSAT dip checks across all verticals

Action plan when below 9

Monitor market trends and competitor activity to influence strategy

Own and manage client budgets including management of key metrics

Own all client visits and agendas

Understand, shape and support client strategy/Business goals and decision‑making

Contractual

Ensure contractual commitments and deliverables

Change control (admin management)

Identify and mitigate operational, financial and reputational risk

Key Competencies

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
Independent, committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

digital outsourcing jobs in cape town western cape

Account Manager (831)

Senior Legal Counsel

UX–UI Specialist Web Designer

Contact Centre Learnership Opportunity

Customer Service Advisor

More jobs to discover

I want to receive the latest job alert for digital outsourcing in cape town western cape

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