The Contact Centre Learnership provides unemployed youth with the opportunity to obtain a nationally recognised qualification while gaining valuable workplace experience within a professional contact centre environment. Learners will receive structured theoretical training and practical exposure, enabling them to develop the knowledge, skills, and behaviours required for a successful career in customer service or sales and the Business Process Outsourcing (BPO) industry.
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Be between 18 and 34 years old.
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Be a South African citizen.
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Reside in the Western Cape.
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Be unemployed for at least 7 days before the final interview.
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Not currently be studying or enrolled in another learnership.
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Not have previously participated in a DEDAT or Collective X funded programme.
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Not have had continuous employment exceeding 12 months immediately prior to applying.
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Nationally recognised qualification upon successful completion of the learnership.
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Practical workplace experience within a professional contact centre environment.
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Structured classroom and workplace-based training.
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Mentorship and coaching from experienced professionals.
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Development of customer service, communication, digital, and workplace skills.
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Exposure to industry-leading contact centre systems and best practices.
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Opportunity to build a professional network within the BPO industry.
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Improved employability and career readiness upon completion of the programme.
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Potential consideration for future employment opportunities based on business requirements and individual performance (employment is not guaranteed).
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Access to a supportive and inclusive learning environment that encourages personal and professional growth.
