479 Customer service team lead Jobs and Work in Cape Town Western Cape

Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Service Team Leader
Keen —Cape Town, Western Cape
- Full-time
Quick Apply
Customer Support Team Lead
Karri —Cape Town, Western Cape 7700
- Full-time
Quick Apply
Team Leader/Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
National Customer Service Manager
Stingray Accessory Manufacturers —Woodstock, Western Cape
- R20 000 - R40 000 a month
- Full-time
Quick Apply
Media Buyer
Solar Battery Online Direct —Cape Town Stadium
- R40 000 - R50 000 a month
- Full-time
Quick Apply
4d
Team Lead: Customer Success
RoomRaccoon —Cape Town, Western Cape 8000
Quick Apply
Online Sales Assistant
colorado clothing store —Mitchells Plain, Western Cape 7785
- From R5 000 a month
Quick Apply
Sales Consultant
LekkeSlaap —Cape Town, Western Cape 8001
- R14 750 a year
- Full-time
Quick Apply
Merchandiser
Truworths —Cape Town, Western Cape
Internal Systems Engineer (Applied AI)
Impact.com —Cape Town, Western Cape
- Remote
6h
External Sales and Service Advisor Lead OBR
FirstRand —Cape Town, Western Cape
- Full-time
6h
Graduate Area Manager
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Cape Town, Western Cape
- Full-time
7h
Inside Sales Coordinator
Ingersoll Rand —Cape Town, Western Cape
9h
Personal Assistant and Quality Lead - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
10h
Senior Sous Chef
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
10h
Financial Manager
Trade Ocean —Cape Town, Western Cape
- R700 000 - R900 000 a year
Quick Apply
10h
Customer Success Coordinator
EF (Education First) —Cape Town, Western Cape
- Full-time
10h
CRG Team Leader
Woolworths —Cape Town, Western Cape
11h
Operations Supervisor, ZA OPS FC Cape Town
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Cape Town, Western Cape
- Full-time
14h

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Supervisor

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

Job Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications:

Qualifications and Experience

Matric/ Equivalent
Minimum of 6 months + tenure with Teleperformance as a current Team Leader – Essential
Customer Service experience
Able to work on shift rotations & Able to work a varying schedule
Knowledge of e-mail application utilized by Supplier (Google and Windows Tools)
Has basic knowledge of Office Applications and used a desktop computer system before
Ability to navigate between multiple windows
Ability to launch and close applications
Ability to navigate within folder system
Ability to navigate within web-based applications

Responsibilities:

Main Responsibilities (but not limited to)

You should begin your day by evaluating the prior day/week/month performance reports
Ensuring any agents with performance issues have been followed up with and tracked.
Daily meetings with my team, ensuring Team understand daily & trended actual results versus the goals identifying agent outliers
Establishing priorities for the day and reviewing the execution of any process-level plans. You’ll call meetings throughout the day as required to make real time adjustments based on the day’s performance throughout the shift.
Utilizing time on a daily basis to facilitate Agent development while maintaining the “80/20” rule.
By observing agents you’ll identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. You’ll ensure all key performance indicators are consistently met and exceeded.
You actively develop your agents through talent management, monthly 1-2-1’s, Quarterly Reviews and personal development plans.

Skills & Attributes

Customer service skilled
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. She or he is a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations.
Analytical Thinking, Coaching, Communication, Continuous Learning, Customer Focus, Information Monitoring, Planning & Organizing, Ability to work under Pressure
Team leadership and people development
Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives
Good project management skills and experience
Ability to deep dive/analyze customer related data and draw conclusions leading to improvement initiative recommendations
Superior judgment, diplomacy and tact
Demonstrated ability to drive process changes and improvements
Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners).
Goal driven, target orientated, able to step back and look at the bigger picture.
Experience in writing documentation and standard operating procedures
Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint.
Professional approach to working with colleagues at all levels – Team Leads, Team Managers, Remote Mentors, Training Team, Support Service Teams and Global CS Teams
Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills.
Ability to understand customer issues
Good problem-solving skills
Ability to approach problems logically
Ability to empathize with the customer
Ability to effectively respond to customer needs
Motivated to work on own initiative.
Excellent interpersonal and communication skills.
Proven ability to make and implement decisions.
Proven ability to influence change at all levels as appropriate.
Accuracy and Variances
Attendance and Adherence

Apply Now

Refine Your Search

customer service team lead jobs in cape town western cape

Supervisor

Customer Service Team Leader

Customer Support Team Lead

Team Leader/Supervisor

National Customer Service Manager

Media Buyer

Team Lead: Customer Success

Online Sales Assistant

Sales Consultant

Merchandiser

Internal Systems Engineer (Applied AI)

External Sales and Service Advisor Lead OBR

Graduate Area Manager

Inside Sales Coordinator

Personal Assistant and Quality Lead - The Cape Town EDITION Hotel (Pre-opening)

Senior Sous Chef

Financial Manager

Customer Success Coordinator

CRG Team Leader

Operations Supervisor, ZA OPS FC Cape Town

I want to receive the latest job alert for customer service team lead in cape town western cape

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