21 Work from home using your phone Jobs and Work in Cape Town, Western Cape

Clarks Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
Customer Service Representative
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
Customer Solution and Success Manager
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Technical Service Desk Agent
RSAWEB —Cape Town, Western Cape 8005
- Full-time
Sales Representative - BPO
Sigma Connected Group —Cape Town, Western Cape 7925
- Full-time
Insurance Specialist -Sales/Medical
Sigma Connected Group —Cape Town, Western Cape 7925
- Full-time
Billing Assurance Agent (12-month FTC)
RSAWEB —Cape Town, Western Cape 7405
- Full-time
6d
Sales Development Representative (Dutch-speaking)
Ekco —Cape Town, Western Cape 7550
- Remote
Quick Apply
Financial Manager
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Billing Assurance Representative (12-month FTC)
RSAWEB —Cape Town, Western Cape
Quick Apply
6d
Technical Solution Architect
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Service Operations Centre (SOC) Engineer
RSAWEB —Cape Town, Western Cape 8005
- Full-time
Research & Development Software Engineer: Innovation (Intermediate)
Clickatell —Cape Town, Western Cape
- Full-time
Quick Apply
Enterprise Support Agent
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
3d
Account Director
Cognician —Cape Town, Western Cape
Level 2 IT Technician
Contractor Staffing Source —Cape Town, Western Cape 7530
- Remote
Quick Apply

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Clarks Customer Service Advisor

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Full-time

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionFull Time

Date Posted24/03/2026

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

After celebrating an extraordinary 200 years, Clarks continues to honour its iconic heritage while confidently stepping into the future. Powered by the passion, creativity, and innovation of its people, Clarks remains a world leading name in footwear, and now you have the opportunity to be part of that journey.

We’re looking for individuals who bring warmth, enthusiasm, and a naturally positive approach to every interaction. If you enjoy meaningful conversations, take pride in building genuine connections, and are motivated by delivering great customer experiences, this role could be a strong fit for you.

What To Expect

Every interaction is an opportunity to make a difference. As part of the team supporting the Clarks brand, you will be at the heart of delivering a service that reflects over two centuries of craftsmanship and customer care.

You will support customers with a range of queries, including billing, deliveries, refunds, and returns, using your problem solving skills to find the right outcome every time.

Working as a Customer Service Advisor, you will be part of a supportive and collaborative team where you can develop your skills and grow your confidence. With full training and ongoing support, you will be equipped to deliver the high standard of service that customers expect from a globally recognised brand.

Our typical shift pattern involves: 40 hours within the week, between 10am - 1am (SA time) weekdays and 10am- 10pm weekends, on a rotational basis.

Please note. This position is based at our Gardens site, in Cape Town.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

Provide excellent customer service through various channels such as phone, email, and chat.
Assist customers with queries related to products, orders, deliveries, returns, and refunds.
Demonstrate empathy, patience, and professionalism while handling customer queries and complaints.
Resolve customer issues efficiently and effectively while adhering to Clarks policies and procedures.
Build and maintain strong relationships with customers by understanding their needs and providing personalized assistance.
Work collaboratively with other team members to achieve team targets.

About You

We believe that happy people keep people happy. We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Training will be provided, but we want to hear from you if you have the following skills!

Minimum 1 years in customer service role (preferably within a BPO environment).
Solution-oriented, reliable, and detail-focused.
Communicates clearly and courteously across multiple platforms.
Thrives in a dynamic, customer-service environment.
Adaptability and learning agility in a changing operational context.
Experience handling complex, escalated, or complaint-based customer interactions.
Emotional Resilience & Calm Under Pressure.
Positive Attitude.

Benefits

Full training & support.
Up to R1000 performance bonus.
Medical Insurance*
10 days paid Study Leave*
Maternity benefit**
Well-being with Ky (onsite counselling).
Free transportation home (door-to-door).
Mid-month Travel Allowance.
Free onsite Flu Vaccine.
Monthly Recognition Awards.
Annual Recognition Awards Party.
Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
Offering 15 days paid Annual Leave.
Funeral benefit after 3 months.
A diverse & inclusive working environment.

Available post-6-month probationary period.

**Available after 1 year of service.

Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.

Apply Now

Refine Your Search

work from home using your phone jobs in cape town, western cape

Clarks Customer Service Advisor

Customer Service Representative

Customer Solution and Success Manager

Technical Service Desk Agent

Sales Representative - BPO

Insurance Specialist -Sales/Medical

Billing Assurance Agent (12-month FTC)

Sales Development Representative (Dutch-speaking)

Financial Manager

Billing Assurance Representative (12-month FTC)

Technical Solution Architect

Service Operations Centre (SOC) Engineer

Research & Development Software Engineer: Innovation (Intermediate)

Enterprise Support Agent

Account Director

Level 2 IT Technician

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