CyberSentriq is rewriting the rules of MSP security - and we're scaling toward $100M ARR by 2028. This is your chance to own that growth story from the front line. We need someone who can turn one of our biggest, highest-value partners into a long-term growth engine - not just manage the relationship, but shape it.
Our mission is to enable partners and their customers to operate securely and efficiently through intelligent automation, deep integrations, and world-class partner experience. With a target of $100M ARR by 2028, we are scaling rapidly and investing in talent that can drive long-term partner growth and retention.
What You'll Do
Strategic Partner Ownership
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Act as the primary relationship owner for a large, high-value partner and their end-customer ecosystem.
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Develop a deep understanding of the partner's business model, growth strategy, and customer base.
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Build and execute a joint success plan aligned to retention, growth, and operational excellence.
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Support the partner in delivering consistent, high-quality customer outcomes.
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Act as an escalation point for commercial and experience-related challenges.
Retention & Contracting
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Drive full contract alignment (annual / multi-year) across the partner's customer base.
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Own renewals, commercial alignment, and pricing consistency.
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Ensure high GRR and NRR performance through proactive engagement and structured lifecycle management.
Expansion & Growth
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Identify and execute upsell and cross-sell opportunities across the CyberSentriq portfolio.
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Work closely with the partner to expand wallet share within their existing customer base.
Enablement & Adoption
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Deliver regular partner enablement sessions focused on adoption, best practices, and new capabilities.
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Drive product utilisation and value realisation across the partner's estate.
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Support onboarding and lifecycle improvements to reduce friction and increase stickiness.
Cross-Functional Collaboration
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Partner with Sales, Support, Product, and Engineering to deliver a seamless customer experience.
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Ensure alignment on key accounts, risks, and growth opportunities.
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Advocate internally for partner needs and priorities.
Data Integrity
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Maintain accurate account data and system hygiene across CRM and success platforms.
What You Bring
- Proven experience in Customer Success, Account Management, or Partner Management within SaaS or MSP environments.
- Strong commercial acumen with experience in renewals, pricing, and revenue growth.
- Ability to engage large, complex partner accounts and stakeholder environments.
- Experience in churn mitigation, forecasting, and success planning.
- Excellent communication, negotiation, and relationship-building skills.
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Data-driven mindset with the ability to translate insights into action.
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Excellent relationship-building, problem-solving, and facilitation skills.
- Highly organised, self-motivated, and able to prioritise effectively.
- Confident presenter with the ability to engage diverse client personas
Your success will be measured by:
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Customer Retention Rate and Churn Reduction.
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Product Adoption Metrics (feature utilisation and engagement).
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Net Revenue Retention (NRR) and Upsell/Cross-sell Growth.
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Customer Health Scores driven by AI insights.
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Accuracy of Forecasting and renewal execution.
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Customer Satisfaction (CSAT/NPS) scores.
Celebrate your benefits with us!
- Enjoy 20 days paid holiday
- 2 CARE days - Give back to charity and get your birthday off as a thank you!
- Private medical - Caring for you inside and out
- Collaborative and supportive work environment
- Recognition for your contributions
- Opportunities for professional/personal growth
Career advancement in our dynamic and innovative company
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Ready to Make an Impact?
Join us in our mission to revolutionise the cybersecurity industry and achieve our ambitious growth targets. Apply today and take the next step in your career!
Follow CyberSentriq on LinkedIn for the latest updates, MSP insights, and new opportunities.
Find out more about our Private Equity Investors and why working for a PE company is game changing. Bregal Milestone - Inspired by ambition. Driven by growth
Please note that we do not accept speculative CVs from recruitment agencies. All submissions must be in response to specific job vacancies listed by our company. Any unsolicited CVs will be considered the property of CyberSentriq, and no fees will be payable in relation to them.
