26 German customer service Jobs and Work in Cape Town, Wc

Customer Service Agent (German Speaking)
Keen —Cape Town, Western Cape
- Full-time
Quick Apply
German Customer Service Associate
Concentrix —Cape Town, Western Cape 8000
- R20 000 a month
- Full-time
UK German-Speaking Customer Service Advisor
Concentrix —Cape Town, Western Cape 8000
- R20 000 a month
- Full-time
German-Speaking Outbound Sales Agents
AROUND THE CLOCK CALLING (PTY) LTD —Cape Town, Western Cape
- R10 000 - R15 000 a month
- Full-time
Quick Apply
9d
(native German) Customer Support Consultant, Broadband Diagnostics (remote)
SupportYourApp —Cape Town, Western Cape
- Remote
Quick Apply
Casino Host
Maritime Finance PTY Ltd —Camps Bay, Western Cape
- R10 000 - R20 000 a month
Quick Apply
DE Annotations Auditor (German fluent), Community Feedback Annotation Team
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Annotator Specialist, Community Moderation
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
11d
Shop Attendant
Maritime Finance PTY Ltd —Camps Bay, Western Cape
- R7 000 - R10 500 a month
Quick Apply
Customer Success Specialist (German Speaking)
Meltwater Group —Cape Town, Western Cape 8001
Virtual Lifestyle Concierge | German speaking
Ten Group —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Concierge Partner (on-site)
Consilio LLC —Cape Town, Western Cape 8001
- Full-time
Managed Services Specialist - German Speaking
Meltwater Group —Cape Town, Western Cape 8001
Sales Executive
RoomRaccoon —Cape Town, Western Cape 8000
Quick Apply
Shop Specialist Beauty/ Jewelry
Maritime Finance PTY Ltd —Camps Bay, Western Cape
- R10 000 - R20 000 a month
Quick Apply
Construction Manager, Construction Team
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
Sales Development Representative - German Speaking
Integrity360 —Cape Town, Western Cape 7925
Quick Apply
Senior Application Support
Apex Group —Cape Town, Western Cape
- Full-time
Claims Handler- German Speaking
Collinson —Cape Town, Western Cape 7441
Sales Executive - German Speaking
AnyVan —Cape Town, Western Cape
- Full-time

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Customer Service Agent (German Speaking)

Keen -
Cape Town, Western Cape

Quick Apply

Job Details

Full-time

Full Job Description

At Keen, we don't just deliver services - we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not an agency or legacy BPO. We're a partner in growth — and that's where you come in.

About The Role

We’re hiring a Bilingual German/English Customer Support Agent to support one of our high-growth global clients providing payment services to merchant app stores and their end-user customers.

In this role, you’ll deliver outstanding service to both German and English-speaking customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.

What You'll Do

Support end-user customers via email, chat, phone, and service management platforms in both German and English
Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
Meet and exceed service level agreements with timely, accurate responses
Escalate complex issues to management when necessary
Maintain detailed case records and contribute to improving knowledge base documentation
Analyze customer issues to identify patterns and recommend solutions
Develop a deep understanding of products, services, and customer requirements

Requirements

2+ years of customer-facing support experience (customer support, success, help desk, or technical support)
Fluent in German and English (verbal and written)
- CEFR Level: B2 or higher in German
- CEFR Level: C1 or higher in English
Able to communicate clearly, professionally, and empathetically with customers in both languages
Experience with service management tools like Zendesk, Jira Service Management, or ServiceNow
Familiarity with websites, web applications, and mobile apps; API knowledge is a plus
Excellent problem-solving, critical thinking, and analytical skills
Ability to work independently under pressure while maintaining professionalism
Organized, detail-oriented, and capable of managing multiple priorities
A true team player who collaborates well and contributes proactively

Benefits

What’s In It for You

Competitive compensation with medical aide stipend, transportation allowance/parking
In-office collaboration with a smart, high-energy team
Real career growth opportunities — this isn’t a repetitive, dead-end support role
Access to training, mentorship, and professional development
Birthday leave + professional development budget
We’re constantly evolving our benefits based on team feedback
Competitive full time compensation

Collaborative office space and culture
Medical allowance
Exposure to a fast-growing global client
Many opportunities to grow within customer experience, operations, or technical support (TL, QA, and more!)
Birthday leave + professional development budget
Join a supportive, resourceful, and global team that values action, clarity, and empathy

The role is in-office, based at our office in Woodstock The ability to commute to and from the office in Foreshore is required, with transportation arranged from certain locations near Cape Town.

Quick Apply

Refine Your Search

german customer service jobs in cape town, wc

Customer Service Agent (German Speaking)

German Customer Service Associate

UK German-Speaking Customer Service Advisor

German-Speaking Outbound Sales Agents

(native German) Customer Support Consultant, Broadband Diagnostics (remote)

Casino Host

DE Annotations Auditor (German fluent), Community Feedback Annotation Team

Annotator Specialist, Community Moderation

Shop Attendant

Customer Success Specialist (German Speaking)

Virtual Lifestyle Concierge | German speaking

Concierge Partner (on-site)

Managed Services Specialist - German Speaking

Sales Executive

Shop Specialist Beauty/ Jewelry

Construction Manager, Construction Team

Sales Development Representative - German Speaking

Senior Application Support

Claims Handler- German Speaking

Sales Executive - German Speaking

I want to receive the latest job alert for german customer service in cape town, wc

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