193 Customer experience agent Jobs and Work in Cape Town, Wc

Collections Agent
Ascensos —Gardens, Western Cape
- R8 500 a month
- Full-time
Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent
Rhode Heating and Cooling Pty Ltd —Table View, Western Cape
- R10 500 - R15 500 a month
Quick Apply
11d
Conversions Agent
Start Stream (PTY) Ltd —Cape Town, Western Cape
- R20 000 a year
- Full-time
Quick Apply
Customer Service Operations Agent
OneDayOnly —Cape Town, Western Cape 7405
Workflow Manager
Sigma Connected Group —Cape Town, Western Cape 7965
- Full-time
US Customer Service Agent - Back Office
EXL Service —Cape Town, Western Cape
- Full-time
Customer Services Agent
Tenacity Financial Services —Northern Suburbs, Western Cape
- Full-time
Collections Agent
Virgin Active South Africa (Pty) Ltd —Cape Town, Western Cape
10d
Dailler
Prime Loans Technology —Cape Town, Western Cape 8000
- R15 000 - R18 000 a month
Quick Apply
12d
Inbound Customer Service Agent
Afrizan People Intelligence (PTY) LTD —Cape Town, Western Cape
- R5 000 - R7 000 a month
- Full-time
Quick Apply
Seasonal Customer Success Agent
OneDayOnly —Cape Town, Western Cape 7405
Call Centre Agent
Career Start International —Cape Town, Western Cape
- R8 000 - R10 000 a month
- Full-time
Quick Apply
ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
1.5 Line Engineer (24-hour rotational shift)
Scale Shore Consulting —Cape Town, Western Cape
- R20 000 - R25 000 a month
- Full-time
Quick Apply
Collections Agent
Lendplus Technology —Cape Town, Western Cape
- R8 500 a month
- Full-time
Quick Apply
6d
Consumer Support Agent (PayJustNow)
Weaver Fintech Ltd —Cape Town, Western Cape
Customer Service Agent (Graduate Opportunity)
Afrizan People Intelligence (PTY) LTD —Soutrivier, Western Cape
- R4 000 - R7 000 a month
- Temporary
Quick Apply
Team Leader/Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
UK Insurance - Customer Service Agent
Outworx —Cape Town, Western Cape
- R9 000 a month
- Full-time

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Collections Agent

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Permanent | Full-time
R8 500 a month

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionFull Time, Permanent

Date Posted18/05/2026

Ascensos is part of the Firstsource family of businesses.

This opportunity sits within Pastdue Credit, a Firstsource company specialising in collections and customer operations. Pastdue Credit takes a people-first approach to collections, combining professionalism, empathy, and customer-focused support to deliver positive outcomes.

As a fast-growing business within the Firstsource group, Pastdue Credit is focused on building high-performing teams committed to delivering exceptional customer experiences.

For individuals who enjoy speaking to people, delivering on expectations, and making a genuine difference through every interaction, Pastdue Credit offers the opportunity to grow within a supportive and ambitious environment.

What We’re Looking For

Pastdue Credit is looking for experienced Collections Agents who combine strong negotiation skills with empathy, professionalism, and a customer-first mindset.

If you can build trust quickly, communicate confidently, and deliver fair outcomes while working towards targets, you’ll thrive in this role.

❗ Please note: This role requires a minimum of two years’ experience in a collections or debt recovery role.

What To Expect

As part of the growing Pastdue Credit team, you’ll support customers through inbound and outbound collections activity, helping to find sustainable repayment solutions while delivering a positive customer experience.

You’ll work within a supportive, performance-driven environment focused on compliance, customer outcomes, and continuous improvement.

Our typical shift pattern involves: 40 hours within the week, Monday to Friday 8am - 8pm. Saturday 9am - 1pm (UK time). No Sundays.

Basic Salary: R8,500 per month
Performance Incentive: Up to R3,000 per month

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

Manage inbound and outbound collection calls in a professional and compliant manner.
Negotiate sustainable repayment plans that balance customer needs and business objectives.
Build strong rapport with customers through effective communication and active listening.
Deliver fair and consistent outcomes aligned to regulatory and company standards.
Handle customer queries, disputes, and objections with confidence and empathy.
Maintain accurate records of all customer interactions and agreements.
Consistently meet or exceed individual and team performance targets (KPIs).
Identify vulnerable customers and apply appropriate support strategies.
Contribute to a positive team environment and continuous improvement initiatives.

About You

You have at least two years’ experience in collections or debt recovery and a proven ability to meet performance targets in a regulated environment.

You’re resilient, organised, and confident handling customer queries and objections, with the emotional intelligence to support vulnerable customers and deliver the right outcome every time.

Pastdue Credit would love to hear from you if you have the following skills:

Minimum 2 years’ experience in a collections or debt recovery role.
Proven track record of meeting or exceeding collection targets.
Strong negotiation and influencing skills.
Excellent verbal and written communication skills.
Ability to build trust and rapport quickly with a wide range of customers.
High level of empathy and commitment to good customer outcomes.
Strong problem-solving ability and resilience in a target-driven environment.
Good attention to detail and ability to work within compliance frameworks.
Proficient in using CRM systems and Microsoft Office.

Key Competencies:

Customer-centric mindset.
Emotional intelligence and adaptability.
Accountability and ownership.
Professionalism and integrity.
Time management and organisational skills.

Our Commitment

As part of the Firstsource family of businesses, Pastdue Credit is committed to delivering fair, ethical, and responsible collections practices, putting customers at the heart of everything we do.

If you are passionate about making a difference while driving results, we want to hear from you.

Benefits

Full training & support.
Medical insurance after 6 months.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
‘Employee of the Month’ Awards.
A diverse and inclusive working environment.
Free transportation home (door to door).
Well-being with Ky (onsite counselling).
Maternity benefit after 1 year.
Mid-month Travel Allowance
Free onsite Flu Vaccine.
Funeral benefit after 3 months.

Apply Now

Refine Your Search

customer experience agent jobs in cape town, wc

Collections Agent

Supervisor

Call Centre Agent

Conversions Agent

Customer Service Operations Agent

Workflow Manager

US Customer Service Agent - Back Office

Customer Services Agent

Collections Agent

Dailler

Inbound Customer Service Agent

Seasonal Customer Success Agent

Call Centre Agent

ZAF Customer Service Representative RL

1.5 Line Engineer (24-hour rotational shift)

Collections Agent

Consumer Support Agent (PayJustNow)

Customer Service Agent (Graduate Opportunity)

Team Leader/Supervisor

UK Insurance - Customer Service Agent

I want to receive the latest job alert for customer experience agent in cape town, wc

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