6 Service manager automotive Jobs and Work in Benoni Gauteng

Customer Care Agent
Motus Corporation —Edenvale, Gauteng
2d
Key Accounts Manager: International Business
Dunlop Tyres South Africa —Kempton Park, Gauteng 1619
Quick Apply
7d
Sales Representative B2B/Account manager/ Business development
CARtime Kempton Park —Kempton Park, Gauteng 1619
- Full-time
Quick Apply
Workshop Manager
CARtime Kempton Park —Kempton Park, Gauteng 1619
- Full-time
Quick Apply
Senior Manager, Business Development
DSV —Kempton Park, Gauteng 1619
- Full-time
Business Development Manager, Contract Logistics
DSV —Kempton Park, Gauteng 1619
- Full-time

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Specialist - S&P - Procurement Ops 4A
Genpact South Africa (Pty) Ltd —Johannesburg, Gauteng 2191
Monitor, analyze, and report on procurement data to identify cost-saving opportunities and process improvement initiatives.
Quick Apply
12h
F&I Manager
AutoCity Group —Heidelberg, Gauteng
NQF LEVEL 4 (Financial Services). Maintain accurate documentation and build strong relationships with banks and service providers.
Quick Apply
13h

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Customer Care Agent

Motus Corporation -
Edenvale, Gauteng

Apply Now

Job Details

Permanent
2 days ago

Full Job Description

LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.

LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

LiquidCapital is seeking to employ a qualified and experienced Customer Care Agent. The successful candidate will join a dynamic and highly skilled Customer care Team.

The successful candidate will report directly to the Customer Care Manager.

JOB DESCRIPTION:

To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.

DUTIES / KEY RESPONSIBILITIES:

To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence
Determines eligibility by comparing client information to requirements
Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
Highly motivated individual who displays accountability for achieving individual and team goals and objectives
Responsible for promoting and enhancing positive customer relationships
Processes all calls using professional telephone etiquette
Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
Contributes to the success of the Customer Care Team by working together to build a positive team environment
Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call

EDUCATION:

Matric / Grade 12
Customer Care / Call Centre certificate would be an advantage
RE & FAIS – added advantage

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

Good computer skills (MS Outlook, Word)
Motor industry knowledge an advantage
Must have a minimum of 2 – 3 years’ service advisory experience within the motor industry OR
Must have a minimum of 2 - 3 years Customer Service experience within a competitive environment
Must have a strong desire to resolve customer issues
Strong problem-solving skills
Strong communication skills (verbal and written) – excellent grammar and articulation
Must have excellent active listening skills
Must also be able to read, speak and understand English (any other languages would be an added advantage)
Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive
Social media experience preferrable
Conflict management skills
Deadline driven
Consumer Protection Act knowledge an advantage
Resilience
Excellent work ethics
Team player
Computer literate - Microsoft CRM beneficial
Be able to help and resolve all levels of queries and complaints
Excellent time management

PERSONAL ATTRIBUTES AND VALUES:

Punctual (attendance will be monitored)
Honesty & Reliability
Self-disciplined
Confident and assertive
Ability to deliver under pressure
High degree of accuracy and attention to detail required
Credit & criminal clear
Own or reliable transport
Own and live up to company values

Apply Now

Refine Your Search

service manager automotive jobs in benoni gauteng

Customer Care Agent

Key Accounts Manager: International Business

Sales Representative B2B/Account manager/ Business development

Workshop Manager

Senior Manager, Business Development

Business Development Manager, Contract Logistics

Related jobs to explore

I want to receive the latest job alert for service manager automotive in benoni gauteng

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