Customer Success Manager
Affinity International —Johannesburg, Gauteng
Quick Apply
Customer Success Manager
Paymentology —Johannesburg, Gauteng
- Full-time
Customer Success Manager
London Stock Exchange Group —Johannesburg, Gauteng
- Full-time
1d
Customer Success Manager
Razor Labs —Johannesburg, Gauteng
- Full-time
Quick Apply
Customer Success Account Manager
Microsoft —Johannesburg, Gauteng
- Full-time
4d
Senior Customer Partner Success Manager
Ripple —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Growth & Customer Success Manager (JHB)
Lesaka Technologies —Johannesburg, Gauteng
Manager Project
Absa Bank Limited —Johannesburg, Gauteng
- Full-time
Client Success Manager
Humanz —Sandton, Gauteng
- Full-time
Quick Apply
Store Manager - Retail Crossing
Adidas —Johannesburg, Gauteng
- Full-time
1d
Marketing Services Analyst
Visa Sub-Saharan Africa (Proprietary) Limited —Johannesburg, Gauteng 2196
1d
Sales Account Executive - X3
Sage —Johannesburg, Gauteng
1d
Office Services and Maintenance / Facilities Manager
AVI Limited —Johannesburg, Gauteng
1d
Wine Sales Specialist Consultant | Meridian Wine Merchants | Gauteng
Managed People Solutions —Johannesburg, Gauteng
1d
Senior Consultant (Health Care)
ASI Financial Services —Bryanston, Gauteng 2196
- Full-time
Quick Apply
1d
Web Specialist
Nedbank —Johannesburg, Gauteng
1d
Collections Manager
Discovery Ltd. —Sandton, Gauteng
2d
Logistics Manager
AVI Limited —Kempton Park, Gauteng
2d
Spitz - Store Admin Manager - Eastgate Mall, Bedfordview
AVI Limited —Johannesburg, Gauteng
2d
Aftersales & Technical Coordinator
BAIC SA —Johannesburg, Gauteng
- Full-time
Quick Apply
2d

I want to receive the latest job alert for customer success manager in alberton gauteng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near alberton gauteng

Customer Success Manager jobs in Johannesburg, Gauteng

Facilities Manager jobs in Johannesburg, Gauteng

Technical Project Manager jobs in Johannesburg, Gauteng

Account Executive jobs in Johannesburg, Gauteng

Store Manager jobs in Johannesburg, Gauteng

Logistics Manager jobs in Kempton Park, Gauteng

Project Manager jobs in Johannesburg, Gauteng

Retail Store Manager jobs in Johannesburg, Gauteng

Client Relationship Manager jobs in Cape Town, Western Cape

Customer Service jobs in Pietermaritzburg, Kwazulu Natal

Customer Success Manager jobs in Cape Town, Western Cape 8005

Project Manager jobs in Sandton, Gauteng

Customer Success Manager jobs in Cape Town, Western Cape

Customer Service, Kura jobs in Durban, Kwazulu Natal

Customer Success Manager jobs in Sandton, Gauteng

Customer Success Manager jobs in Stellenbosch, Western Cape

Facilities Manager jobs in Stellenbosch, Western Cape

Risk Manager jobs in Cape Town, Western Cape

Event Manager jobs in Gauteng

Facilities Manager jobs in Somerset West, Western Cape

Customer Success Manager

Affinity International
Johannesburg, Gauteng

Quick Apply

Job Details

Full Job Description

Role Overview

We are seeking a proactive and commercially minded Customer Success Manager (CSM) to manage and grow relationships with healthcare clients.

This role is responsible for ensuring clients successfully implement, adopt, and derive measurable value from our platform and/or services. The CSM will act as the primary strategic point of contact, driving retention, satisfaction, and expansion.

The ideal candidate combines strong relationship management skills with foundational technical understanding (APIs, SFTP, data integrations) and experience working in structured, compliance-driven environments such as healthcare.

Training will be provided on Salesforce and Slack.

Key Responsibilities

Client Relationship Ownership

Serve as the primary point of contact for assigned healthcare accounts
Conduct regular strategic check-ins and performance reviews
Build strong relationships with clinical, operations, and billing stakeholders
Maintain clear documentation of client interactions and action plans

Onboarding and Implementation

Oversee onboarding process for new healthcare clients
Coordinate with technical and implementation teams
Ensure smooth system integrations, including API and SFTP data transfers
Manage onboarding timelines and ensure go-live readiness

Technical Liaison

Understand and explain basic technical workflows (APIs, SFTP file exchanges)
Collaborate with internal technical teams to resolve integration issues
Translate technical concepts into clear, business-focused communication for clients

Performance and Value Delivery

Monitor KPIs and service performance metrics
Identify risk indicators and proactively implement retention strategies
Ensure clients achieve expected operational and financial outcomes

Renewals and Growth

Support renewal processes and maintain high retention rates
Identify opportunities for additional services, users, or feature adoption
Contribute to net revenue retention and account expansion

Cross-Functional Collaboration

Work closely with Operations, Product, Technical, and Compliance teams
Maintain accurate and up-to-date records in Salesforce
Communicate effectively via Slack and other internal collaboration tools

Required Skills and Experience

3–5+ years of experience in Customer Success, Account Management, or Healthcare Operations
Experience working with healthcare providers, billing companies, or healthtech platform
Strong communication and stakeholder management skills
Ability to manage multiple accounts simultaneously
Commercial awareness, including retention and renewal cycles
Comfortable working in compliance-sensitive environments

Technical Requirements

Familiarity with CRM systems (Salesforce training provided)
Experience using collaboration tools (Slack training provided)
Proficiency in Google Workspace or Microsoft Office
Ability to understand system workflows and data exchanges

Success Metrics

Client retention rate
Net revenue retention
Client satisfaction (CSAT/NPS)
Onboarding timeline adherence
Escalation resolution efficiency

Preferred (Not Essential)

Experience in healthcare billing or Revenue Cycle Management (RCM)
Exposure to HIPAA-compliant environments
SaaS or platform-based service experience

Quick Apply

Refine Your Search

customer success manager jobs in alberton gauteng