Razor Labs is seeking a Customer Success Manager to oversee the successful deployment of our solutions and ensure customer satisfaction. This role demands a proactive individual who thrives in a dynamic environment, working closely with clients to deliver exceptional service.
We are looking for a Mechanical Engineer with substantial client-facing experience and a strong understanding of machinery maintenance, reliability, or site engineering.
Responsibilities:
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Manage the end-to-end delivery and track DataMind AI results for clients.
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Collaborate with sales and technical teams to align customer needs with our solutions.
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Develop and maintain strong relationships with key stakeholders.
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Monitor customer satisfaction and develop strategies for improvement.
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Coordinate training sessions and provide ongoing support to clients.
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Identify opportunities for upselling and cross-selling within the customer base.
Requirements:
- Bachelor's degree in Mechanical Engineering, or a related field.
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Minimum of 5 years of experience in Customer Success, Account Management, or significant client management.
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Proven background and work experience within a mining company.
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Strong foundational knowledge of heavy machinery operations, reliability, and maintenance.
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Excellent communication and interpersonal skills with a proven track record of managing complex projects and delivering results.
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Strong problem-solving abilities and attention to detail.
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Experience with CRM software and project management tools.
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Ability and willingness to travel to mining sites as required.
