Division: Operations
Industry: Integrated facilities (Soft Services)
Business Unit: Security
Job functional area: Security
Job Description:
Who we are
Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.
We do this by creating environments where people can thrive.
This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.
Why choose us
Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.
Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.
About the role
The role is responsible for the effective day-to-day management of site-based security operations, ensuring contractual compliance, disciplined manpower management, proactive risk mitigation, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and all relevant statutory requirements.
Key Responsibilities:
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Responsible for supervising security officers on site and ensuring all posts are manned according to the roster and post instructions.
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Reports any shortages, late arrivals, or deployment issues immediately to the Key Accounts Manager.
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Responsible for monitoring attendance, timekeeping, and conduct of security officers on site in line with the Company Code of Conduct.
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Escalates disciplinary issues and supports investigations as instructed by management.
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Responsible for coordinating the immediate site response to incidents and ensuring incidents are logged accurately in the occurrence book.
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Escalates incidents and submits reports to management within required timeframes.
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Responsible for ensuring that any workplace injury, accident, or health and safety incident is reported immediately to management in line with company procedures.
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Responsible for day-to-day communication with the client regarding site issues and operational matters.
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Refers complaints, service concerns, and requests for changes to management for action.
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Responsible for checking access control registers daily to ensure entries are completed correctly and legibly.
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Reports irregularities and submits exception information to management.
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Responsible for checking that issued equipment and uniforms are worn correctly and are serviceable on site.
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Reports equipment shortages, defects, or losses to management for corrective action
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Responsible for conducting after-hours site visits, standby duties, and responding to urgent operational calls when required.
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Attends meetings or provides telephonic support on rest days for urgent site matters only, as directed by management.
Qualifications:
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Matric (Grade 12) – essential
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PSIRA registration (minimum Grade C; Grade B advantageous depending on site)
Experience:
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Minimum 2–4 years’ experience in the security industry, including at least 1–2 years in a site supervisory or acting site manager role
Knowledge:
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Basic knowledge of security operations, post instructions, and access control procedures
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Working knowledge of company SOPs and client site requirements
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Basic understanding of Health & Safety procedures and incident reporting
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Computer literacy with working knowledge of MS Word and basic Excel
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Ability to complete reports and maintain site documentation
Competencies:
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Good verbal and written communication skills (English; additional local language advantageous)
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Basic people supervision and staff coordination skills
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Ability to follow instructions and escalate matters appropriately
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Good reporting and record-keeping ability
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Strong sense of discipline, integrity, and professionalism
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Ability to handle client interaction at site level professionally
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Basic problem-solving skills and ability to remain calm under pressure
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Ability to work shifts, after-hours, and standby when required
Important Note:
All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful
