1705 Customer service Jobs and Work in Cape Town, Western Cape 8001

ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative VL Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Accounts Payable Accountant II (805)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Transport Manager
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Assistant Manager (985)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Quality Assurance Manager (697)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
Customer Operations Support
Exodus —Cape Town, Western Cape
- R240 000 - R260 000 a year
- Full-time
Quick Apply
11d
Customer Service Representative
Foundever —Cape Town, Western Cape
ZAF Customer Service Representative EL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Customer Service Advisor
Concentrix —Cape Town, Western Cape 8000
- R7 545 a month
- Full-time
ZAF Customer Service Representative NB
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Receptionist
Zombie Walk —Cape Town, Western Cape
- R8 500 - R10 500 a month
- Full-time
Quick Apply
ZAF Customer Service Representative FA Nightshift
Teleperformance —Cape Town, Western Cape 7925
- R7 500 - R8 500 a month
- Full-time
Customer Service Advisor
Ascensos —Gardens, Western Cape
- Part-time
Inbound Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
UK Customer Service Advisor
Concentrix —Cape Town, Western Cape 8000
- R7 526 a month
- Full-time
Receptionist
FirstRand —Cape Town, Western Cape
- Full-time
4d
General Worker
Diesel Electric —Parow, Western Cape
- From R42,62 an hour
- Full-time
Quick Apply
11d
Waiter
Wiesenhof coffee shop —Tokai, Western Cape
- R30,23 an hour
- Full-time
Quick Apply
4d

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ZAF Customer Service Representative DT Nightshift

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting and selling additional airline products and services to enhance the passenger experience and support revenue generation.

Qualifications:

At least 6+ months of previous experience in customer service, sales, or a contact centre environment is preferred, but not mandatory.
Matric or NQF Level 4 qualification.

Responsibilities:

- Handle inbound calls with passengers, helping with flight reservations, bookings, and changes.
- Address customer inquiries, complaints, and special requests professionally and effectively.
- Provide passengers with accurate and timely information on flight schedules, delays, cancellations, and other relevant travel details.
- Resolve customer issues or escalate complex matters to the appropriate department, ensuring a smooth customer experience.
- Promote and sell airline services, including seat upgrades, additional baggage, lounge access, travel insurance, and other ancillary products.
- Actively cross-sell and upsell services to increase revenue while providing tailored solutions to meet customer needs.
- Assist with ticket purchases, changes to reservations, and upgrades, offering customers personalized options.
- Proactively identify and offer products that enhance the customer’s travel experience.
- Ensure compliance with airline policies, security regulations, and industry standards while processing customer requests.
- Process payments accurately, handle transactions securely, and provide customers with invoices or receipts.
- Maintain accurate records of customer interactions, bookings, and sales activities in the airline’s system.
- Collaborate with other departments to ensure seamless service delivery and issue resolution.

Apply Now

Refine Your Search

customer service jobs in cape town, western cape 8001

ZAF Customer Service Representative DT Nightshift

ZAF Customer Service Representative VL Nightshift - Sales/Service

Accounts Payable Accountant II (805)

Transport Manager

Operations Assistant Manager (985)

Quality Assurance Manager (697)

ZAF Customer Service Representative RL

Customer Operations Support

Customer Service Representative

ZAF Customer Service Representative EL

Customer Service Advisor

ZAF Customer Service Representative NB

Receptionist

ZAF Customer Service Representative FA Nightshift

Customer Service Advisor

Inbound Customer Service Advisor

UK Customer Service Advisor

Receptionist

General Worker

Waiter

I want to receive the latest job alert for customer service in cape town, western cape 8001

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