LIST OF DUTIES / TASKS TO COMPLETE EACH CORE ACTIVITY
First Core Activity : ACHIEVING SALES TARAGETS
- Creates and maintains a positive attitude amongst all staff in order to strive for maximum results.
- Establishes realistic targets and provides sales staff with leads and methods of creating sales (Re-serve)
- Monitors achievements daily and takes positive action on pending and future pending as well as deals authorized not yet invoiced.
- Implements sales drives as per directives and ensures advertised stock is on display.
- Monitors sales advisors results daily and gives training and coaching.
- Arranges promotions to push up sales.
Second Core Activity: ACHIEVING COLLECTION TARGETS
- Works Missed First Instalments vigorously - ensure interviews with all customers takes place.
- Interviews all customer with new deals
- Takes full instalments from customers (no reduced instalments).
- Arranges a payment plan with customers in arrears.
- Arranges increased instalments and confirms with company documentation.
- Works older accounts first and issues specific names to clerks from the interim lists.
- Undertakes personal calls daily and controls and monitors the performance of the collection team.
VER 200301 29Third Core Activity: CONTROL OF DEBTORS BOOK & CREATING SOUND CREDIT
- Authorises sound credit by completion of necessary checks and interview with customer.
- Monitors clerks daily by controlling their performance with Daily and Monthly productivity registers.
- Assists with problematic accounts.
- Monitors the reduction of bad and doubtful debts from daily Bad and Doubtful Summary Reports.
- Ensures that bad and doubtful debts reduce monthly from opening to closing figures.
Fourth Core Activity: CONTROL STOCK WITHIN BUDGETS & BALANCING THE VARIOUS SECTIONS
- Uses the trading account and stock valuation report to keep the stock sections in balance.
- Ensures back-up stocks of promotional lines are available to cope with demand
- Values obsolete stock correctly and displays slow sellers prominently in the permanent "Reduced to Clear" department.
- Regularly effects forward ordering on special furniture lines using the previous year's sales and stock statistics as a guide.
Fifth Core Activity: PREVENT STOCK LOSSES
- Ensures regular sectional stock checks take place and variances are reported to the Regional Controller and actioned.
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- Ensures receiving and dispatching of stock is checked by the stock clerk.
- Ensures Stock clerk accompanies the delivery crew to store rooms.
- Checks on packing and stacking of stock.
- Checks on proper loading of stock onto delivery vehicles.
- Prepares for mid year and financial year end stocktaking according to company standards.
Sixth Core Activity: CONTROL OF EXPENSES WITHIN COMPANY NORMS
- Keeps expense control register in manager's file up-to-date and shows monthly variances.
- Takes remedial action on all "out-of-line" expenses.
- Makes staff responsible for specific expenses aware of expense budgets.
Seventh Core Activity: CUSTOMER COMPLAINTS AND SERVICE
- Monitors courtesy calls by sales staff after delivery to establish customer satisfaction.
- Monitors complaints are registered and lodged immediately to prevent delays.
- Monitors complaints are followed up with the Supplier and customers kept informed.
- Ensures long outstanding unresolved complaints are finalised. Gets assistance from Regional Controllers or Merchandisers.
- Encourages customers to report good service to the toll free number at Head Office. (Refer "THINK CUSTOMER' policy cards on display).
VER 200301 31Eighth Core Activity: GENERAL ADMINISTRATION & CASH CONTROLS
- Controls ordering and utilisation of branch stationery especially manual receipt books.
- Authorises refunds to customers in terms of company policy and procedure.
- Reconciles the credit clerk's 'cash up' audit trails at regular intervals.
- Checks and signs bank movement registers daily.
- Checks delivery notes are signed for P.O.D. and filed with credit information files.
- Ensures credit agreements are signed and submitted to Head Office timeously.
Ninth Core Activity: STAFF CONTROL
- Recruits staff and conducts the initial interview to establish the best possible candidate.
- Puts new staff through the induction process in terms of company policy and procedure.
- Reviews staff performance regularly and does performance evaluations.
- Records all staff training in the register provided in the 'Manager's File'.
- Operates within the budgeted staff complements.
- Dispatches all staff information to head office timeously, e.g. staff deductions.
- Handles and finalises all disciplinary and grievance matters timeously in terms of company policy and procedure.
- Ensures that daily attendance registers are completed correctly and signed off in terms of company policy and procedures.
- Ensures staff dress code is adhered to.
VER 200301 32Tenth Core Activity: SHOP DISPLAY & GENERAL HOUSEKEEPING
- Ensures a high standard of housekeeping is maintained in showroom, storerooms, kitchen, toilet, desk areas and strongrooms.
- Performs daily checks to ensure company standards are being met.
- Makes use of the display and image manual for guidance.
- Ensures care and maintenance of the premises.
- Files and ensures the safekeeping of all instructional letters and important documents are kept in a proper record room as per company instructions and procedures..
Eleventh Core Activity: SECURITY & SAFETY IN TERMS OF COMPANY POLICY AND PROCEDURES
- Ensures and maintains proper security with regard to cash control and banking procedures.
- Ensures the functioning of alarm systems / locks / keys / shutter doors.
- Ensures a set of duplicate keys of the shop is lodged with the bank.
- Ensures security of strongrooms and storerooms (burglar bars etc.)
- Ensures emergency cards are fixed to shop front doors.
Twelfth Core Activity: TRAINING OF STAFF
- Effectively trains all staff to meet job standards as prescribed by the job description.
- Ensures training is an on-going process. Ensures all staff have good knowledge of company policies, procedures, and, where appropriate, our sales, stock or credit systems. Also gives product knowledge and other training as required.
- Gives feedback on training given to new employees via the assessment process to the Divisional Personnel Manager.
VER 200301 33Thirteenth Core Activity: VEHICLE CONTROL
- Ensures company vehicles are safely parked overnight.
- Ensures multi-locks and tracking systems are in place and functional.
- Ensures cleaning, servicing and maintaining of vehicles is regularly done.
- Ensures route planning, delivery register and fuel control registers are in place.
- Ensures valid drivers licences and vehicle licences are in use.
- Ensures safekeeping of the Auto card to prevent fraud.
- Ensures vehicles identified with company decals.
Fourteenth Core Activity: COMMUNICATION
- Promotes and maintains effective two-way communication daily with all staff by assuring the flow of information.
- Holds meetings daily with individual sales staff and credit clerks.
- Holds Tuesday (weekly) meetings with the entire staff of the branch to inform them of newly arrived instructions or of the progress or difficulties the branch experienced.
- Reports information and figures Daily / weekly / monthly to the Regional Controller and RAM's.
- Does role plays and has inter action with all staff to show and teach them how to do their jobs correctly.
VER 200301 34Fifteenth Core Activity: GENERAL
- Strives to establish a professional attitude amongst all staff regarding all aspects of the business and build a team spirit between them all.
- Ensures all staff provides the best possible service to customers to keep them for life.
- Trains all staff and familiarizes them with all head office directives, policies and procedures.
- Ensures that all staff are familiar with and implement instructions pertinent to their job functions.
- Strives to achieve the highest possible profits and maintain the best debtors book.
- Gives all staff the maximum support to make them successful. Gives guidance and direction, counselling (or discipline) where necessary
VER 200301 35D. MEASURABLE CRITERIA TO ACHIEVE CORE ACTIVITIES
- Sales staff and branch achieves daily/weekly/ monthly sales target.
- Individual clerks/collectors/branch managers achieves daily targets for missed first/bad debt/doubtful debts.
- Debtor book improves monthly aiming to get to 4% bad debt and 15% doubtful debt
- Keeps individual stock sections in balance and to be under budget for the entire shop.
- Keeps stock shortages to the bare minimum.
- Operates within the budgets supplied (company norms) for expenses.
- Have no outstanding complaints.
- Have no cash shortages and no other outstanding queries from head office.
- Have a well trained and good performing staff producing good results all round.
- Always have a neat, clean and well displayed shop projecting a good image.
- Have all security and safety controls in place.
- Have a team of well trained and informed staff
- Have clean and well presented vehicles operating with no excessive expenses.
- Strives for achieving the targeted profit and accounts percentages for the branch.
VER 200301 36E. CRITICAL REQUIREMENTS & SKILLS OF THE EMPLOYEE TO PERFORM EFFECTIVELY IN JOB
Critical skills:Knowledge:- Persons with educational achievements - The ability to read,write and calculate- Self Motivated - To be trainable to use the computer- Positive attitude - Planning sales/salesmanship- Ambitious customer relations- Energetic and enthusiastic - Granting/collecting/controlling debtors- Self confident- How to manage / train / motivate- Self disciplined - Merchandising / forward planning / pricing- Able to make decisions- Control /handling / security / stockturn / balancing- Good communicator- Budgets / trading accounts- Able to listen - Control expense budgets- Think creatively - Layout / display / image /- Hunger for knowledgemerchandise flow- Sharing knowledge- Admin procedures and policies- Able to do various things at same time - organise / direct / control- Handle stress
Leadership skills/pre-requisite skills:- People's person- Motivate staff- A leader of people- To be firm but fair (assertive)- Ability to discipline staff
Job Type: Full-time
Education:
- High School (matric) (Required)
Experience:
- Retail: 2 years (Required)
License/Certification:
Willingness to travel:
Work Location: In person
