JOB DESCRIPTIONPosition: Credit ControllerPurpose of the Position
The Credit Controller is responsible for managing customer accounts, collecting outstanding debts, maintaining positive customer relationships, and ensuring adherence to the company's credit policies and procedures. The role aims to minimise credit risk, reduce debtor days, and support healthy cash flow within the business.
Key ResponsibilitiesCredit Control and Collections
- Manage allocated customer accounts and ensure timely collection of outstanding amounts.
- Follow up on overdue accounts via telephone, email, and written correspondence.
- Monitor customer payment patterns and identify potential credit risks.
- Reconcile customer accounts and resolve account queries promptly.
- Ensure all collections activities are conducted professionally and in accordance with company policies.
Account Management
- Maintain accurate and up-to-date customer account records.
- Assist with opening new customer accounts and gathering supporting documentation.
- Monitor customer credit limits and report any concerns to management.
- Liaise with customers regarding payment arrangements and account disputes.
- Build and maintain positive working relationships with customers.
Reporting and Administration
- Prepare debtor age analysis reports and collection status updates.
- Maintain detailed records of customer interactions and collection efforts.
- Assist in month-end reporting and debtor reconciliations.
- Escalate high-risk or long outstanding accounts to management.
- Ensure all debtor-related documentation is filed and maintained appropriately.
Cash Flow Support
- Assist in reducing debtor days through proactive collection efforts.
- Monitor overdue accounts and implement agreed collection strategies.
- Contribute towards achieving departmental collection targets and cash flow objectives.
Competencies and Personal Attributes
- Strong organisational and administrative skills.
- High attention to detail and accuracy.
- Ability to work independently and manage multiple priorities.
- Ability to work under pressure and meet deadlines.
- Strong communication and negotiation skills.
- Professional and customer-focused approach.
- Good problem-solving and conflict-resolution abilities.
- Team player with strong interpersonal skills.
- High level of integrity and confidentiality.
Minimum Requirements & Qualifications
- BCom Degree.
- Relevant qualification in Credit Management, Accounting, Finance, or related field will be advantageous.
Experience
- Minimum 2–3 years' experience in a Credit Control or Debtors role.
- Experience with debt collection and customer account management.
- Experience working with ERP or accounting systems.
- Knowledge of SYSPRO will be advantageous.
Computer Literacy
- Proficient in Microsoft Office Suite, particularly Excel.
- Experience using accounting or ERP systems.
Key Performance Indicators (KPIs)
- Reduction of debtor days.
- Collection of outstanding debts within agreed timelines.
- Accuracy of debtor reconciliations.
- Reduction of overdue accounts.
- Resolution of customer queries within acceptable timeframes.
- Compliance with company credit control policies and procedures.
Pay: Up to R15 000,00 per month
Application Question(s):
- What is your salary expectation? Give actual figure!
Education:
Experience:
- Credit Control: 2 years (Preferred)
- SYSPRO: 2 years (Preferred)
Work Location: In person
