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Account Manager

Talent Sam
Port Elizabeth, Eastern Cape

Quick Apply

Job Details

Full-time

Full Job Description

As an Account Manager at our clients company, you’re the connection point between our clients and our creative team. You’ll build strong relationships, manage day-to-day communication, and keep projects running smoothly from start to finish. This role is all about organization, clarity, and care—making sure every client feels heard, supported, and confident in the work we deliver.

You’ll track details, manage timelines, and ensure projects stay on budget, but you’ll also play a key role in helping clients reach their goals. At our client's company, you won’t just manage tasks—you’ll help mission-driven organizations make a real impact.

Previous agency experience
Proven experience in an agency setting (fast-paced, client-focused environment)
Proficient on Mac and familiar with creative and productivity tools
Exceptional written and verbal communication skills with excellent grammar
Ability to craft clear, concise messaging for client communications
Comfortable collaborating with conservative Christian churches and mission-driven nonprofits
Demonstrates sound judgment, integrity, and professionalism in every interaction
Self-starter who thrives on working independently and efficiently
Strong multitasking skills—able to pivot quickly between projects without losing accuracy
Tech-savvy and eager to learn new apps and software
Confident leading projects, guiding strategy, and collaborating with creative teams
Meticulous attention to detail (yes, we’re looking for Type A here)
Highly organized with systems that support team efficiency and client success
Dependable and punctual—someone the team and clients can count on

Top 5 Responsibilities

Ensure client satisfaction
Manage client communication
Track deliverables and deadlines
Oversee budgets and timelines
Resolve issues quickly

Other Responsibilities

Tracking client requests and troubleshooting problems
Build positive, long-term relationships with clients that foster trust
Lead in-person meetings and video calls to clarify goals and strategies
Collaborate with leadership on proposals (no cold sales required)
Serve as the go-to contact for client questions and concerns
Develop effective communication workflows for clients and our team
Inspire repeat business through exceptional service and proactive ideas
Monitor and measure client satisfaction to ensure excellence
Offer marketing insights and strategic recommendations
Track client requests and troubleshoot problems efficiently

Quick Apply

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