272 Senior data analyst Jobs and Work in South Africa

Nightshift - WFM Assistant Manager (741)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Senior Data Analyst
Entrepreneurs' Organization —Home Based
- R633 000 - R724 000 a year
- Remote
Senior Data Analyst
Moniepoint —Home Based
- Remote
Quick Apply
Global Operations Senior Data Analyst I
RELX —Home Based
- Full-time
- Remote
Global Operations Senior Data Analyst I
LexisNexis —Home Based
- Full-time
- Remote
Senior Data Analyst
Overseas Administration Management —Epping, Western Cape
Quick Apply
Senior Data Analytics Engineer - FinTech
ZEPZ TECHNOLOGY SERVICES LIMITED —Home Based
- Remote
Data Analyst
TMF Group —Cape Town, Western Cape
- Full-time
Senior Data Analyst
BDO South Africa —Cape Town, Western Cape
- Part-time
Analyst
Ninety One —East London, Eastern Cape
Senior Data Engineer / Analytics Engineer (AWS)
DVT —Eastern Cape
- Full-time
- Remote
Quick Apply
Data Analyst
Clientele —Sandton, Gauteng
- Full-time
Quick Apply
Actuary/Senior Actuarial Analyst
Badger Holdings —George, Western Cape
- Full-time
Senior Management Reporting Analyst
SoluGrowth (Pty) Ltd. —Stellenbosch, Western Cape
- Part-time
Senior Data Scientist (Fraud)
Moniepoint —Home Based
- Remote
Quick Apply
Junior Data Analyst
Hire Hangar —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Cash Management Analyst
ZEPZ TECHNOLOGY SERVICES LIMITED —Home Based
- Remote
Senior Business Analyst
PSG Insure —Centurion, Gauteng
- R471 672,13 - R600 000,00 a year
Quick Apply
Senior Analyst
BDO South Africa —Illovo, Gauteng
- Full-time
Data Analyst
Expleo —Johannesburg, Gauteng 2000

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Nightshift - WFM Assistant Manager (741)

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational efficiency and performance are key to success in this role.

Qualifications:

Minimum of 3-5 years of experience in workforce management or a similar operations role,
2-3 years in a leadership capacity as an WFM Lead/Assistant Manager or similar position.
Matric equivalent qualification (essential).
BPO experience would be advantageous

Responsibilities:

Team Leadership & Development:

Lead, mentor, and support a team of WFM analysts to ensure optimal performance and high service delivery standards.
Conduct regular performance reviews, provide constructive feedback, and foster continuous learning and development within the team.

Forecasting & Scheduling:

Oversee the creation of accurate staffing forecasts based on historical data, business trends, and seasonal demands.
Ensure effective scheduling of resources that balance client needs with operational efficiency.

Real-Time Management:

Monitor real-time data, adjusting schedules as necessary to maintain service levels.
Collaborate with operations teams to manage break schedules, shift changes, and absence coverage to minimize disruptions.

Reporting & Analysis:

Generate and analyze workforce management reports, identifying trends, performance gaps, and areas for improvement.
Provide data-driven insights and actionable recommendations to leadership to enhance performance and operational efficiency.

Process Improvement:

Continuously evaluate processes and systems, recommending and implementing improvements to enhance team performance, service levels, and customer satisfaction.
Maintain and refine WFM strategies in alignment with company goals and objectives.

Collaboration & Communication:

Work closely with cross-functional departments, including operations, HR, and IT, to ensure seamless execution of workforce management processes.
Act as a liaison between the WFM team and senior management, keeping leadership informed of key performance metrics and operational challenges.

Apply Now

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senior data analyst jobs in south africa

Nightshift - WFM Assistant Manager (741)

Senior Data Analyst

Senior Data Analyst

Global Operations Senior Data Analyst I

Global Operations Senior Data Analyst I

Senior Data Analyst

Senior Data Analytics Engineer - FinTech

Data Analyst

Senior Data Analyst

Analyst

Senior Data Engineer / Analytics Engineer (AWS)

Data Analyst

Actuary/Senior Actuarial Analyst

Senior Management Reporting Analyst

Senior Data Scientist (Fraud)

Junior Data Analyst

Cash Management Analyst

Senior Business Analyst

Senior Analyst

Data Analyst

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