Closing date: 24 July 2026
Purpose:
The primary responsibility of this role is to lead, manage, and oversee the Retail Sector, ensuring the successful delivery of food safety, quality assurance, occupational health and safety, auditing, inspection, and compliance services. The Sector Manager is responsible for driving operational excellence, regulatory compliance, client satisfaction, financial performance, and team development while supporting business growth and maintaining strong relationships with key retail clients.
Responsibilities:
Strategic Leadership
- Develop and implement sector strategies aligned with business objectives and growth targets.
- Identify market trends, industry developments, and emerging risks within the retail sector.
- Drive continuous improvement initiatives to enhance service delivery, operational effectiveness, and client satisfaction.
- Support the achievement of company strategic objectives through effective planning and execution.
- Monitor sector performance and implement corrective actions where necessary.
Operational Management
- Oversee the delivery of food safety, occupational health and safety, audit, inspection, and compliance services within the retail sector.
- Ensure services are delivered in accordance with company procedures, client requirements, and regulatory standards.
- Monitor operational performance against established KPIs and service level agreements.
- Manage resource allocation, scheduling, and workforce utilization to optimize productivity.
- Ensure consistent quality and technical excellence across all service delivery activities.
Client Relationship Management
- Develop and maintain strong relationships with key retail clients and stakeholders.
- Act as the primary escalation point for operational and service-related client concerns.
- Conduct regular client reviews to ensure service expectations are met or exceeded.
- Identify opportunities to expand services and strengthen client partnerships.
- Promote a customer-centric culture across all teams.
Regulatory Compliance and Governance
- Ensure compliance with applicable food safety, health and safety, environmental, and industry regulations.
- Maintain awareness of legislative changes and emerging industry requirements.
- Ensure audits, inspections, and assessments are conducted in accordance with approved methodologies and standards.
- Monitor technical performance and ensure adherence to quality assurance requirements.
- Support accreditation, certification, and regulatory requirements affecting the sector.
People Leadership
- Lead, mentor, coach, and develop Account Managers, Auditors, and Technical Specialists.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Conduct performance management processes, including reviews, development planning, and coaching.
- Support talent development, succession planning, and employee engagement initiatives.
- Promote company values, policies, and a positive working environment.
Financial and Commercial Management
- Manage sector budgets, forecasts, and financial performance.
- Monitor revenue, profitability, operational costs, and resource utilization.
- Ensure achievement of financial targets and business objectives.
- Support business development activities, proposal submissions, and contract renewals.
- Identify opportunities for business growth and improved profitability within existing and new client accounts.
Reporting and Communication
- Prepare and present operational, financial, and performance reports to senior management.
- Communicate sector performance, risks, opportunities, and improvement initiatives to relevant stakeholders.
- Ensure accurate and timely reporting of client service delivery metrics.
- Facilitate effective communication between operational teams, clients, and leadership.
Continuous Improvement
- Identify opportunities to improve operational efficiency and service quality.
- Promote innovation and best practices within the sector.
- Implement corrective and preventative actions where required.
- Support change management initiatives and business transformation projects.
- Stay informed of industry trends, technological advancements, and market developments.
