We are seeking an experienced Senior Change Manager to join a delivery-focused change capability team. This is a contract role focused on immediate delivery needs within a complex, regulated environment, requiring in-office attendance once a week.
You will work at the intersection of business change, delivery, and stakeholder enablement, supporting a broad portfolio of initiatives across business banking.
This role is suited to a grounded, hands-on change professional who is confident operating in fast-moving environments, partnering closely with project teams and business stakeholders to drive adoption and sustained outcomes.
Key responsibilities and output areas include the following:
Change Management & Delivery Support
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Deliver end-to-end organisational change management across initiatives within the financial services / business banking domain.
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Support projects spanning technology enablement, automation, digitisation, cost optimisation, revenue drivers, and new product or feature launches.
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Embed change activities alongside project management and commercialisation efforts to ensure readiness and adoption.
Stakeholder Engagement & Enablement
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Engage internal and external stakeholders across Business Banking, including SME and commercial banking environments.
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Introduce and govern OCM frameworks, ensuring clear communication, training, and enablement approaches.
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Simplify complex project information into clear, accessible messaging to support understanding and buy-in.
Change Methodologies in Practice
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Apply structured change approaches such as Prosci / ADKAR, 3P, lean change management, or similar frameworks.
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Adapt methodologies pragmatically to suit delivery realities rather than rigid theory.
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Conduct change impact and stakeholder “temperature checks” to identify resistance and proactively adjust engagement strategies.
Consulting Mindset in Action
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Build strong working relationships quickly within delivery teams and client environments.
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Navigate ambiguity with confidence, bringing structure, clarity, and momentum to change efforts.
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Collaborate closely with project, technology, and business teams to ensure aligned delivery outcomes.
Key Requirements
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Senior-level experience as a change manager within complex organisations.
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Proven exposure to the financial services sector, ideally within business banking or closely related domains.
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Hands-on experience delivering organisational change across multiple initiatives or workstreams.
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Strong stakeholder engagement skills, including the ability to work with resistant or diverse stakeholder groups.
Technical & Domain Knowledge
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Practical experience with recognised change management frameworks (Prosci / ADKAR, 3P, lean change, or similar).
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Strong understanding of change enablement, training, communications, and stakeholder management practices.
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Exposure to large, matrixed organisations with complex delivery governance models.
Soft Skills
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Calm, inclusive, and proactive engagement style.
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Strong communicator capable of translating complexity into clear messages.
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Comfortable working in delivery-led, fast-paced environments.
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Practical, grounded, and relationship-orientated.
Education
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Relevant degree or equivalent professional experience in change management, business, or related fields.
Nice to Have
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Prosci accreditation.
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Experience working in contract or consulting roles.
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Prior experience within financial services or business banking environments.
Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.
iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.
