Drive Strategic Client Partnerships and Growth as Our Next Key Account Manager!
Are you a commercially driven relationship manager with a passion for client success, operational excellence, and strategic partnership development?
We are looking for an experienced Key Account Manager to join our Logistics Operations team. This role is ideal for a highly professional individual who thrives on building long-term client relationships, driving customer retention, and ensuring exceptional service delivery across key strategic accounts.
As the primary liaison between the organisation and its most valuable clients, you will play a critical role in protecting existing revenue streams, identifying growth opportunities, and ensuring operational alignment that supports long-term partnership success.
Job Location : Sandton, Johannesburg
Key Responsibilities:
Strategic Account Relationship Management
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Serve as the primary point of contact for key strategic clients
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Build strong, trusted, and long-term client relationships
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Develop a deep understanding of client operational requirements and business objectives
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Conduct regular strategic engagement sessions with stakeholders
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Represent the organisation professionally in all client-facing engagements
Client Service Delivery & Operational Alignment
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Collaborate closely with internal operational teams to ensure consistent service delivery
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Monitor service performance against contractual obligations and SLAs
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Coordinate internal resources to resolve operational challenges effectively
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Ensure operational teams fully understand client expectations and service requirements
Customer Retention & Partnership Development
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Drive high levels of client satisfaction through proactive relationship management
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Resolve client concerns promptly and effectively
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Identify opportunities for value-added solutions, cross-selling, and account growth
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Implement retention strategies to protect revenue and strengthen partnerships
Performance Monitoring & Executive Reporting
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Monitor account performance metrics including revenue growth, service delivery, and customer satisfaction
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Prepare regular client review presentations and executive reports
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Analyse trends and identify opportunities for operational improvement and revenue expansion
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Provide strategic insights and recommendations to senior leadership
Requirements
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Matric is essential
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Degree in Supply Chain Management, Commerce, Logistics, or a related field will be advantageous
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A minimum of 3 to 5 years’ experience in Key Account Management or Business Development within the Logistics or Supply Chain industry
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Strong understanding of Supply Chain and Logistics operations
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Experience managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
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Strong system literacy and proficiency in CRM platforms
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Experience working with WMS (Warehouse Management Systems) and SAP
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Strong capability in conducting business reviews and performance evaluations
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Experience with contract negotiations and strategic client engagement
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Ability to identify upselling and cross-selling opportunities
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Confident in presenting business solutions and performance insights to C-Level executives
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Strong analytical, communication, and stakeholder management skills
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Clear criminal record
Benefits
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Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
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Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
If you are passionate about customer success, operational excellence, and building long-term strategic partnerships, we would love to hear from you.
Apply now and become part of a dynamic and growing team.
Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/
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