173 Technical support Jobs and Work in Durban, Zn

Telecoms Technical Support Specialist - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R250 000 - R400 000 a year
- Full-time
Quick Apply
Technical Analyst
ThoroughTec —Durban, KwaZulu-Natal
Graduate Technologist-1
SMEC —Durban, KwaZulu-Natal
- Full-time
Customer Support & Operations Associate
Talent Sam —Durban, KwaZulu-Natal
- Full-time
- Remote
Quick Apply
Technical Trainer
Motus Corporation —Pinetown, KwaZulu-Natal
Service Maintenance Planner & Administrator
Apogee Sustainability Limited —Durban, KwaZulu-Natal
- R640 000 - R750 000 a year
- Full-time
Quick Apply
PRODUCT CONSULTANT
Smollan —Durban North, KwaZulu-Natal
- Part-time
1st Line IT Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R144 000 - R192 000 a year
- Full-time
Quick Apply
Project Manager, SureAdhere
Dimagi —Durban, KwaZulu-Natal
- R811 740 a year
- Remote
ServiceNow Data Cleansing & Data Analysis Contractor
SoluGrowth (Pty) Ltd. —Durban, KwaZulu-Natal
- Part-time
- Remote
IT Support L1 Desktop Onsite
CXAi Pty Ltd —Durban, KwaZulu-Natal 4001
- Temporary
Quick Apply
Web Developer
Jonsson Workwear —Durban, KwaZulu-Natal
Psychologist
Durban University of Technology —Durban, KwaZulu-Natal
Temporary Receptionist/Administrator
HRI Business Solutions —Durban, KwaZulu-Natal
- R4 219,39 - R6 000,00 a month
- Temporary
Quick Apply
13d
Administrator
Eazi Access Rental —Durban, KwaZulu-Natal
- Full-time
Quick Apply
10d
Cellphone Technician
The Apple Guy —Durban, KwaZulu-Natal
Quick Apply
1st Line Telecoms Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R312 000 a year
- Full-time
Quick Apply
1st Line Support Technician - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R300 000 a year
- Full-time
Quick Apply
Retail Sales Assistant
Hearing Aid Labs —Glenwood, KwaZulu-Natal
- R10 000 - R15 000 a month
Quick Apply
Business Analyst
Jonsson Workwear —Durban, KwaZulu-Natal

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Telecoms Technical Support Specialist - Office Based

Growth Resourcing
Umhlanga, KwaZulu-Natal

Quick Apply

Job Details

Full-time
R250 000 - R400 000 a year

Full Job Description

The Telecoms Technical Support Specialist is responsible for delivering high-quality technical support across a range of telecommunications products and services. The role involves diagnosing and resolving faults across voice, data, and connectivity solutions, ensuring customers and users receive a reliable, efficient, and professional support experience.

This position plays a key role in maintaining service continuity, supporting customer satisfaction, and ensuring telecoms systems and services operate effectively with minimal disruption.

Key Responsibilities

Provide first-line and technical support for telecoms products and services via telephone, email, and remote support tools.
Troubleshoot and resolve issues relating to voice, broadband, hosted telephony, VoIP, SIP, mobile services, and data connectivity.
Log, update, prioritise, and manage support tickets in line with agreed SLA targets.
Diagnose faults and escalate complex or unresolved issues to senior engineers, carriers, or third-party providers when required.
Support customers with installation, configuration, and troubleshooting of telecoms equipment including routers, handsets, and IP devices.
Carry out provisioning, adds, moves, and changes (AMC) for customer accounts and telecoms services accurately and efficiently.
Monitor service performance and proactively identify potential faults or service-impacting issues.
Liaise with network providers, suppliers, and internal teams to ensure timely and effective fault resolution.
Provide clear, professional, and customer-focused technical support at all times.
Maintain accurate records of incidents, troubleshooting steps, and resolutions within internal systems.
Support service provisioning, upgrades, and implementation of new telecoms solutions.
Ensure all work is completed in accordance with company procedures, security policies, and industry best practices.
Contribute to continuous improvement initiatives within the technical support function.

Requirements

Skills & Experience

Previous experience in a Telecoms Support, Service Desk, or Technical Support role is preferred.
Strong understanding of telecoms technologies including VoIP, SIP, hosted telephony, broadband, and mobile services.
Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and general connectivity troubleshooting.
Experience working with routers, switches, IP phones, and telecoms hardware.
Familiarity with ticketing or service management systems.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills with a professional telephone manner.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation with the ability to build effective relationships.
Ability to work independently as well as collaboratively within a team.
High attention to detail and commitment to delivering quality service.

Benefits

Why Join Growth Resourcing?

Competitive salary with strong growth potential
Be part of a scaling business backed by UK leaders
Work in a high-performance, supportive environment
Real career progression opportunities—we grow people, not just teams
Learn fast, move fast, and make an impact from day one

Quick Apply

Refine Your Search

technical support jobs in durban, zn

Telecoms Technical Support Specialist - Office Based

Technical Analyst

Graduate Technologist-1

Customer Support & Operations Associate

Technical Trainer

Service Maintenance Planner & Administrator

PRODUCT CONSULTANT

1st Line IT Support Engineer - Office Based

Project Manager, SureAdhere

ServiceNow Data Cleansing & Data Analysis Contractor

IT Support L1 Desktop Onsite

Web Developer

Psychologist

Temporary Receptionist/Administrator

Administrator

Cellphone Technician

1st Line Telecoms Support Engineer - Office Based

1st Line Support Technician - Office Based

Retail Sales Assistant

Business Analyst

I want to receive the latest job alert for technical support in durban, zn

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