64 Service consultant Jobs and Work in Durban, Zn

Service Consultant
Nedbank —Durban, KwaZulu-Natal
3d
International BPO
Floor19 —Morningside, KwaZulu-Natal
- R8 500 - R13 000 a month
Quick Apply
10d
Frontliner Retail Office
Hearing Aid Labs —Westville, KwaZulu-Natal
- R10 000 - R15 000 a month
Quick Apply
Sales Consultant
Debt Relief Group —Durban, KwaZulu-Natal
- R5 000 - R6 000 a month
Quick Apply
SALES CONSULTANT
Smollan —Durban North, KwaZulu-Natal
- Full-time
Pre Auth Service Consultant
Discovery Ltd. —Durban, KwaZulu-Natal
Life Insurance Consultant
Blue Mercury Financial Services —Durban, KwaZulu-Natal
- Up to R18 000 a month
- Full-time
Quick Apply
12d
Graduate Technologist-1
SMEC —Durban, KwaZulu-Natal
- Full-time
Sales Agent
Innovative Acquisitions International —Durban, KwaZulu-Natal
- R1 000 - R1 500 a week
- Full-time
Quick Apply
2d
SAMSUNG PRODUCT CONSULTANT
Smollan —Durban, KwaZulu-Natal
- Full-time
Consultant
Atlas Finance —Pinetown, KwaZulu-Natal
1d
Administrator & SHEQ Coordinator
ASI Connect —Durban, KwaZulu-Natal
- Full-time
Quick Apply
Insurance Sales Consultant
Bloom Financial Services —Umhlanga Rocks, KwaZulu-Natal
- R6 500 - R30 000 a month
- Full-time
Quick Apply
PRODUCT CONSULTANT
Smollan —Durban North, KwaZulu-Natal
- Part-time
CALL CENTER SALES LEARNERSHIP
International Call Group —Mount Edgecombe, KwaZulu-Natal 4068
Quick Apply
12d
CRG Sales Consultant LPE
Woolworths —Durban, KwaZulu-Natal
Sales Consultant
PRIONTEX SA —Durban, KwaZulu-Natal
Quick Apply
Internal Sales Consultant
LexisNexis —Durban, KwaZulu-Natal
- Full-time
Field Service Agent
Home Concept Furniture —Durban, KwaZulu-Natal
- Full-time
Quick Apply
11d
Internal Sales Consultant
Duromed —Durban, KwaZulu-Natal
- Full-time
Quick Apply

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Service Consultant

Nedbank -
Durban, KwaZulu-Natal

Apply Now

Job Details

3 days ago

Full Job Description

Job Req

146811

Closing Date

21 July 2026

Location

Durban

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply Now

Refine Your Search

service consultant jobs in durban, zn

Service Consultant

International BPO

Frontliner Retail Office

Sales Consultant

SALES CONSULTANT

Pre Auth Service Consultant

Life Insurance Consultant

Graduate Technologist-1

Sales Agent

SAMSUNG PRODUCT CONSULTANT

Consultant

Administrator & SHEQ Coordinator

Insurance Sales Consultant

PRODUCT CONSULTANT

CALL CENTER SALES LEARNERSHIP

CRG Sales Consultant LPE

Sales Consultant

Internal Sales Consultant

Field Service Agent

Internal Sales Consultant

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