23 Remote call centre Jobs and Work in Cape Town, Wc

ZAF Customer Service Representative MB - Insurance/Banking/Financial
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Accounts Specialist | Customer Service Agent
GLI SA- Global Logistics Internet —Canal Walk, Western Cape
- R11 000 - R14 000 a month
Quick Apply
3d
Sales Consultant
Debt Aid Legal —Cape Town, Western Cape
- R5 500 - R10 500 a month
Quick Apply
3d
2nd Line IT Support Engineer
Babble Cloud —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Client Support Manager (NA Hours)
MRI Software —Cape Town, Western Cape
- Full-time
Sales Quality Assurance Manager
HyperionDev —Cape Town, Western Cape
- Remote
Quick Apply
Support Engineer L2
Babble Cloud —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Junior Real Estate Broker
Tru Home —Cape Town, Western Cape
- R5 000 - R100 000 a month
- Full-time
- Remote
Quick Apply
12d
CA(SA) Training Contract 2027 – Alternate Stream
PwC —Cape Town, Western Cape
Operations Supervisor (885)
Teleperformance —Cape Town, Western Cape 7925
- Full-time

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ZAF Customer Service Representative MB - Insurance/Banking/Financial

Teleperformance -
Cape Town, Western Cape 8001

Apply Now

Job Details

Full-time

Full Job Description

Overview:

To provide an industry leading, simply brilliant customer experience by professionally and courteously
handling all customer contact in compliance with company and client directive. To actively promote the
brand by providing quality Customer Care at every instance, resolving customer queries whilst also promoting
services in turn stimulating revenue for the business and driving brand NPS. To handle and resolve day to day
customer requests received via different channels of communication and as per client guidelines.
“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a
condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable
credit scores and that they have no criminal records throughout their employment tenure with our
Company. For this reason, employment of any prospective job candidate is subject to the outcome of
satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a
consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered
service provider.”

Qualifications:

Minimum of 12 months -18 months call Centre/Financial services experience- Required
Maintain campaign performance, quality, regulatory and compliance standards
Experience in a FCA regulated environment – Advantageous
Experience in banking/Insurance Financial industries- required
Customer focused and target driven

Minimum skills

Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation Entrepreneurship

Responsibilities:

Providing exceptional Customer Care to the existing customer base.
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing

excellent Customer Care. Additionally, the role involves providing the customer with knowledgeable
information by identifying and promoting significant products and services.

Responding to and resolving inbound customers and colleagues’ queries related to consumer

electronics/appliances.

Also supporting queries to identify, qualify and close new sales opportunities.
Understanding customer’s reasons for requiring product support, resolving their query effectively and

efficiently through remote resolution or if not through further support options per process.

Striving for First Call Resolution, on every contact.
Diagnosing and resolving first line issues.
Working closely with Customer Care colleagues to raise service standards through escalating issues and

opportunities when necessary to the most appropriate person, developing joint solutions and sharing best
practice.

Undertaking other customer administration and product processing activities as necessary to maximize

operational effectiveness and deal with peaks in demand

Proactively developing your Customer Care skill and knowledge, applying best practice techniques and tools

and demonstrating our clients people expectations to maximize your performance complying with all our
clients required standard of sales/service excellence and best practice, operating effectiveness and legal and
regulatory requirements

Providing Taking correct information, asking the right questions, and offer the solutions that leave
customers’ smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing
Consumer electronics business.

Addressing complaints and objection handling
Assess, analyze and troubleshoot customer issues providing resolution to problems.
Provide technical and troubleshooting support for consumers with electronics/appliances issues
Working in a finance-related field, but not actively working with money, a level of responsibility, trust,

honesty and integrity are crucial

Apply Now

Refine Your Search

remote call centre jobs in cape town, wc

ZAF Customer Service Representative MB - Insurance/Banking/Financial

Corporate Investigator, Enterprise Protection Program – Global Investigations

Accounts Specialist | Customer Service Agent

Sales Consultant

2nd Line IT Support Engineer

Client Support Manager (NA Hours)

Sales Quality Assurance Manager

Support Engineer L2

Junior Real Estate Broker

CA(SA) Training Contract 2027 – Alternate Stream

Operations Supervisor (885)

Other jobs to consider

I want to receive the latest job alert for remote call centre in cape town, wc

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