89 Customer service analyst Jobs and Work in Cape Town, Wc

Quality Assurance Analyst (100)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Data Analyst/Systems Administrator
Merieux NutriSciences —Cape Town, Western Cape
Customer Insights & Loyalty Analyst
Cape Union Mart International —Cape Town, Western Cape
14d
Support Analyst
MRI Software —Cape Town, Western Cape
- Full-time
Collections Quality Analyst
Ascensos —Gardens, Western Cape
- Full-time
Data Engineer
Ten Group —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
15h
Community Manager
Publicis Groupe Holdings B.V —Cape Town, Western Cape 7925
Quick Apply
1d
Test Analyst: JG 10
Sanlam —Tygervalley, Western Cape
3d
Analyst Developer: JG 11
Sanlam —Tygervalley, Western Cape
3d
Senior Executive (Subject Matter Expert)
EXL Service —Cape Town, Western Cape
- Full-time
4d
Support Analyst - Manhattan (UK Hours)
MRI Software —Cape Town, Western Cape
- Full-time
5d
Global Billing Specialist
Competitive Capabilities International Inc —Cape Town, Western Cape 7441
- Full-time
Quick Apply
5d
Customer Sucess & Insights Analyst
Lesaka Technologies —Cape Town, Western Cape
5d
Solution Analyst
MRI Software —Cape Town, Western Cape
- Full-time
6d
Senior Customer Support Advocate
Keen —Cape Town, Western Cape
- Full-time
Quick Apply
6d
Service Desk Administrator
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- Full-time
Quick Apply
7d
Test Analyst
NJ PLACEMENT CONSULTING —Rosebank, Western Cape
- Full-time
8d
QA Analyst
Ekco —Cape Town, Western Cape 7550
Quick Apply
10d
Senior Laboratory Analyst
SGS —Cape Town, Western Cape
- Full-time
Quick Apply
11d
Business Analyst
Keen —Cape Town, Western Cape
- Full-time
Quick Apply
13d

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Quality Assurance Analyst (100)

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

We are looking for a skilled Quality Analyst to join our dynamic team. The ideal candidate will be responsible for monitoring and evaluating customer service interactions to ensure consistent, high-quality service. You will work closely with call center agents to provide constructive feedback, identify areas for improvement, and ensure adherence to the company’s standards and guidelines.

Qualifications:

Qualifications and Experience

Matric or Equivalent (Essential)
2-3 years’ experience as a Quality Assurance Analyst
Microsoft and Microsoft Excel Experience would be (Essential)

Responsibilities:

Competencies & Skills Required

No outstanding performance management
Solid understanding of how Quality can influence achievement of business objectives
Have an excellent command of the English language
Strong motivational skills to develop people’s attitudes and skills
Excellent communication skills to impart knowledge and information
Committed, enthusiastic, positive and resilient
Able to cope in a high-pressure environment
Comfortable with adapting to fast paced change

Skills/personal attributes

Accuracy and speed
Presentation skills to report statistical information and conduct team briefs
High level of numeracy and literacy
Ability to take on new challenges and ideas
Excellent communication skills both written and verbal
Sound coaching skills
Ability to undertake statistical analysis
Confident and capable of communicating with client and team members
Highly organized with the ability to meet deadlines
Ability to cope under pressure
Monitor and Evaluate Calls:
Ensure Compliance
Data Analysis and Reporting

Apply Now

Refine Your Search

customer service analyst jobs in cape town, wc

Quality Assurance Analyst (100)

Data Analyst/Systems Administrator

Customer Insights & Loyalty Analyst

Support Analyst

Collections Quality Analyst

Data Engineer

Community Manager

Test Analyst: JG 10

Analyst Developer: JG 11

Senior Executive (Subject Matter Expert)

Support Analyst - Manhattan (UK Hours)

Global Billing Specialist

Customer Sucess & Insights Analyst

Solution Analyst

Senior Customer Support Advocate

Service Desk Administrator

Test Analyst

QA Analyst

Senior Laboratory Analyst

Business Analyst

I want to receive the latest job alert for customer service analyst in cape town, wc

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