16 Jobs and Work in Atlantis, Western Cape

Service Consultant
Nedbank —Darling, Western Cape
4d
Store Controller II
PepsiCo —Atlantis, Western Cape 7349
- Remote
2d
Administration Clerk
Afgri —Klipheuwel, Western Cape
- Full-time
13d
Examiner – Darling
Truworths —Darling, Western Cape
Assistant Catering Manager/ Store person
Feedem Recruitment —Atlantis, Western Cape
4d
Restaurant General Manager (Succession Pathway) | Atlantis
TradeOn —Atlantis, Western Cape 7349
- Full-time
Quick Apply
12d
Registered Nurse
Mobitrain Pty Ltd —Atlantis, Western Cape
- Temporary
Quick Apply
Occupational Health Nurse Practitioner
Mobitrain Pty Ltd —Atlantis, Western Cape
- Temporary
Quick Apply
Senior Supervisor - Darling
Truworths —Darling, Western Cape
Machinist - Darling
Truworths —Darling, Western Cape
General Practitioner / Medical Doctor
Mobitrain Pty Ltd —Atlantis, Western Cape
- Temporary
Quick Apply
Quality Controller
Afgri —Klipheuwel, Western Cape
- Full-time
13d
Electrical Engineer Marine Systems
Fluid Invest Group —Atlantis, Western Cape
- Full-time
Quick Apply
3d
OWNER-DRIVER / TRANSPORT SUBCONTRACTOR Staff Transport | Newlands & Black River Park, Cape Town
DNA Developments —Newlands Reservoir, Western Cape
- Part-time
Quick Apply
3d
Senior Composite Designer
Fluid Invest Group —Atlantis, Western Cape
- Full-time
Quick Apply
3d

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Service Consultant

Nedbank -
Darling, Western Cape

Apply Now

Job Details

4 days ago

Full Job Description

Job Requisition details

Req: 147498

Role: Service Consultant

Area: Darling

Advert closin date: 03/09/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply Now

Refine Your Search

jobs in atlantis, western cape

Service Consultant

Store Controller II

Administration Clerk

Examiner – Darling

Assistant Catering Manager/ Store person

Restaurant General Manager (Succession Pathway) | Atlantis

Registered Nurse

Occupational Health Nurse Practitioner

Senior Supervisor - Darling

Machinist - Darling

General Practitioner / Medical Doctor

Quality Controller

Electrical Engineer Marine Systems

OWNER-DRIVER / TRANSPORT SUBCONTRACTOR Staff Transport | Newlands & Black River Park, Cape Town

Senior Composite Designer