374 Call centre Jobs and Work in Western Cape

ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
BPO Learnership Programme – Cape Town
Afrizan People Intelligence (PTY) LTD —Soutrivier, Western Cape
Quick Apply
10d
ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent
Resolute Operations —Cape Town, Western Cape
- Up to R10 000 a month
- Full-time
Quick Apply
13d
ZAF Customer Service Representative EL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Receptionist and Office Administrator
Rhode Heating and Cooling Pty Ltd —Table View, Western Cape
- From R8 500 a month
Quick Apply
Inbound Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
UK Customer Service Advisor
Concentrix —Cape Town, Western Cape 8000
- R7 526 a month
- Full-time
ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative V
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Clarks Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Call Centre Agent
Ver-Tex Solutions —Cape Town, Western Cape
- R6 500 - R7 000 a month
- Full-time
Quick Apply
11d
Call Centre Sales
Selldirect Marketing Pty Ltd —Cape Town, Western Cape 7925
- R5 000 - R20 000 a month
- Full-time
Quick Apply
6d
Customer Service Advisor
Ascensos —Gardens, Western Cape
- Part-time
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
ZAF Customer Service Representative PO - Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Service Representative
Foundever —Cape Town, Western Cape
Outbound Call Center Agents
P3 People —Cape Town, Western Cape 8001
- R4 000 - R10 000 a month
- Full-time
Quick Apply
14d
Operations Manager (Contact Centre Manager)
Teleperformance —Cape Town, Western Cape 7925
- Full-time

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ZAF Customer Service Representative RL

Teleperformance -
Cape Town, Western Cape 8001

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the
highest of quality standards are delivered at all times whilst developing customer loyalty and providing
an exceptional customer experience. They provide outstanding customer care, matching the needs of
the customer to the appropriate products and services.
Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets
as appropriate for the line of business they support, whilst continually demonstrating the
Teleperformance Mission and our values in every customer interaction. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Main Job Requirements
Education and Specific Training
 Product Training on client accounts (will be provided on appointment)
Work Experience
 6 months of customer service experience, preferably in a contact centre environment
Special Certifications
 None required
Other requirements
 Certain background checks may be required as relevant to the line of business
 If working from home, there will be core requirements covering broadband, technology &
equipment, a

Responsibilities:

 Receives and makes customer contacts through various channels (including but not limited
to voice calls, chat, email, and social media) and provides a first class service representing
Teleperformance and our clients in a professional and polite manner
 Uses a range of customer experience and interpersonal skills to deal with customer queries
delivering an exceptional service in every interaction
 Resolves customer complaints by taking ownership of the situation, utilizing the appropriate
communication channels and internal company/client systems to provide a solution and
acceptable outcome
 Completes any data capture and customer notes logs to a highly accurate level
 Escalates complex customer cases appropriately where required
 Quickly and efficiently identifies customer requirements and proactively delivers solutions
 Applies discretion and delivers timely judgments with the primary goal of resolving the
customer’s problem and ensuring the retention of a satisfied customer
 Embraces training, coaching and development to become a knowledge expert in terms of
the client’s products and services, effectively promoting brand values to customers
 Keeps abreast of any changes to campaign/account information and takes every opportunity
to increase campaign knowledge
 Manages and takes ownership of own performance with the use of Monthly Balanced
Performance Scorecards and applies every effort to meet and exceed Key Performance
Indicators (KPI’s), Sales and Performance targets
 Ensures that a great customer experience is at the heart of everything they deliver
 Constantly looks for possible improvements in the customer experience and raises ideas on
All Ideas Matter platform
 Consistently demonstrates the Teleperformance values of Professionalism, Integrity,
Commitment, Innovation and Respect in every interaction
 Manages own attendance effectively including, holiday entitlement, sickness and lateness
 Adheres to all company and/or industry governance and regulation principles relevant to my
role, including but not limited to the FCA Conduct rules and other regulatory requirements
 Adheres to and maintains own knowledge of all Company Policies, including the GESCP
(Global Enterprise Security, Compliance & Privacy) policies, HR policies, and other policies
communicated with from time to time through the Company’s internal communication
platforms
 Ensures highest levels of data protection, security adherence and prevention of fraud within
own role
 Follows a common sense approach to Health & Safety and ensures all published measures
are followed at all times, and takes proper care and attention for both own health & safety
and that of others
 Conducts themselves in such a manner which embraces diversity and respect for others, and
engages colleagues, managers and work in a positive way
 Other duties as assigned.

Apply Now

Refine Your Search

call centre jobs in western cape

ZAF Customer Service Representative RL

BPO Learnership Programme – Cape Town

ZAF Customer Service Representative DT Nightshift

Call Centre Agent

ZAF Customer Service Representative EL

Receptionist and Office Administrator

Inbound Customer Service Advisor

UK Customer Service Advisor

ZAF Customer Service Representative MX - Healthcare / Financial

ZAF Customer Service Representative V

Clarks Customer Service Advisor

Call Centre Agent (Senior Associate) - Airlines Night Shift

Call Centre Agent

Call Centre Sales

Customer Service Advisor

Corporate Investigator, Enterprise Protection Program – Global Investigations

ZAF Customer Service Representative PO - Financial

Customer Service Representative

Outbound Call Center Agents

Operations Manager (Contact Centre Manager)

I want to receive the latest job alert for call centre in western cape

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