17 Contact centre agent Jobs and Work in Midrand Gauteng

Contact Centre Agent
Tic Tac Sports Betting —Bedfordview, Gauteng 2007
- R8 000 a month
- Full-time
Quick Apply
Contact Centre Administrator
SoluGrowth (Pty) Ltd. —Midrand, Gauteng
- Part-time
Call Centre Agent
MSX International —Pretoria, Gauteng
- Full-time
Quick Apply
Agent: Call Centre
SABS —Pretoria, Gauteng
9h
Level 1 Customer Service Projects Agent
Fidelity Services Group —Midrand, Gauteng
Debt Collection Agent
Shapiro Shaik Defries & Associates —Randburg, Gauteng
- From R6 000 a month
Quick Apply
Senior Clerk
AVBOB —Centurion, Gauteng
- Full-time
CALL CENTRE MANAGER – LEGAL RECOVERIES
Ergasia Placements —Pretoria, Gauteng
- R30 000 - R32 000 a month
Marketing Manager
Broll Property Group —Pretoria, Gauteng
Customer Service Collection Team Manager
shapiro shaik defries and associates —Randburg, Gauteng
- From R12 000 a month
- Full-time
Quick Apply
DEVELOPMENT MANAGER
Eskort Pty Ltd —Irene, Gauteng
Inhouse Legal Counsel
Reality Wellness Group —Bedfordview, Gauteng 2007
- R1 - R10 a year
Quick Apply
13h
SafetyCloud Outbound Call Centre Agents Centurion
SafetySA —Centurion, Gauteng
- Full-time
2d
SafetyCloud Customer Care Agent (Internal Sales), Centurion
SafetySA —Centurion, Gauteng
- Full-time
2d
Acquisitions Supervisor
Tracker South Africa —Randburg, Gauteng
HCV Support Agent (Heavy Commercial Vehicles)
Bluespec Holdings —Sandton, Gauteng
- Full-time

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Contact Centre Agent

Tic Tac Sports Betting -
Bedfordview, Gauteng 2007

Quick Apply

Job Details

Permanent | Full-time
R8 000 a month

Full Job Description

Are you passionate about online gaming and sports betting?

Do you enjoy a fast-paced, customer-oriented atmosphere?

Then Apply Now!

TicTacBets is one of the fastest-growing, most dynamic players on the exhilarating online casino and sports-betting scene in South Africa! We passionately support our players with a gaming experience that remains second to none.

Our office-based contact centre in Johannesburg is looking for committed and enthusiastic Online Customer Support Agents. You are a key player on our team, acting as the very first line of contact for our valued customers, supporting them to the fullest, thereby guaranteeing a smooth gaming experience.

What You'll Be Doing (Your Key Responsibilities):

Deliver World-Class Customer Support: Handle player inquiries and resolve issues swiftly and professionally through the various channels of live chat, email, and phone in relation to our casino games and sports betting platform online.
Become an Expert: Help with account registration, deposits and withdrawals, placing bets, game rules, queries about bonuses, and understanding odds.
Troubleshoot and Resolve: Assist players in troubleshooting technical issues related to our platform, games, and account access.
Responsible Gaming: Encourage responsible gaming and provide information on tools and resources as required by South African legislation.
Know Your Customer (KYC): Carry out the FICA/KYC verification for customers while ensuring compliance with local regulatory requirements.
Keep Accurate Records: Record all customer interactions and resolutions accurately in the CRM system.
Stay Informed: Stay current with new games, platform updates, promotions, and betting markets.
Collaborate With Team Members: Work collaboratively with your team members and escalate problems above your competence to the appropriate department.

To Be Considered, You'll Need (Skills & Experience):

Minimum 1-2 years' proven experience in a customer support role, ideally within a contact centre environment. Experience in the online gaming, casino, or sports betting industry is an advantage.
Excellent Communication Skills: Fluent in English (written and verbal) is essential. Proficiency in other South African languages will be beneficial.
Customer-Centric Mindset: Genuine passion for helping customers, with outstanding patience and empathy.
Tech-Savvy: Comfortable using computers, various software applications, and online platforms. Experience with CRM systems is a plus.
Problem-Solver: Strong analytical skills with the ability to think on your feet and find effective solutions.
Adaptable & Resilient: Ability to thrive in a fast-paced, 24/7 shift-based environment and handle pressure with a positive attitude.
Reliable & Punctual: Commitment to working rotational shifts (including nights, weekends, and public holidays) from our Johannesburg office.
Attention to Detail: Accuracy in information delivery and record-keeping.
Understanding of Sports/Casino (Preferred): A good understanding of sports betting markets, casino games, and associated terminology will make your application stand out.
Must be 18 years or older.
Senior Certificate (Grade 12) required; a tertiary qualification is an advantage.
Must have reliable transport for all shifts.
Clear criminal record (background checks will be conducted).

Please note:

Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 7 days, please consider your application unsuccessful.

Position Start Date: 01 July 2026

Job Type: Full-time

Pay: R8 000,00 per month

Application Question(s):

Are you able to commute and work scheduled shifts (24/7/365)?

Experience:

Customer Services: 1 year (Required)
iGaming/Casino: 1 year (Required)
Contact centre: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

contact centre agent jobs in midrand gauteng

Contact Centre Agent

Contact Centre Administrator

Call Centre Agent

Agent: Call Centre

Level 1 Customer Service Projects Agent

Debt Collection Agent

Senior Clerk

CALL CENTRE MANAGER – LEGAL RECOVERIES

Marketing Manager

Customer Service Collection Team Manager

DEVELOPMENT MANAGER

Inhouse Legal Counsel

SafetyCloud Outbound Call Centre Agents Centurion

SafetyCloud Customer Care Agent (Internal Sales), Centurion

Acquisitions Supervisor

HCV Support Agent (Heavy Commercial Vehicles)

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