Closing date: 27 July 2026
Purpose:
The primary responsibility of this role is to generate sales revenue through proactive outbound and inbound customer engagement while delivering exceptional customer service. The SafetyCloud Outbound Call Centre Agent is responsible for promoting and selling SafetyCloud products and services, generating qualified leads, converting opportunities into sales, and maintaining strong customer relationships.
The SafetyCloud Outbound Call Centre Agent plays a critical role in supporting business growth, customer retention, and revenue generation through professional customer engagement, consultative selling techniques, and excellent service delivery.
Responsibilities
Sales and Lead Generation
- Conduct high-volume outbound cold and warm calls to prospective and existing customers.
- Promote and sell SafetyCloud products and services.
- Generating qualified sales leads and convert opportunities into confirmed sales.
- Identify customer needs and recommend suitable solutions.
- Effectively manage customer objections and close sales using approved sales techniques and campaign scripts.
- Identify and maximize upselling and cross-selling opportunities.
- Achieve individual and team sales targets.
Customer Service and Relationship Management
- Provide professional, accurate, and courteous service to all customers.
- Respond to customer enquiries via telephone and email.
- Build and maintain positive customer relationships through regular engagement and follow-up.
- Assist customers with product information, quotations, bookings, and service-related queries.
- Follow up on customer requests and outstanding actions to ensure resolution.
- Handle escalations professionally and refer complex matters to management when required.
Administration and CRM Management
- Accurately capture and maintain customer information within the CRM system.
- Record all customer interactions, lead statuses, and sales outcomes.
- Send information packs, quotations, and related documentation to customers when requested.
- Receive and process booking forms and proof of payments.
- Confirm bookings with relevant branches and departments.
- Route Requests for Quotations (RFQs) and other enquiries to the appropriate departments.
- Prepare and maintain daily operational and sales reports.
Call Handling and Operational Support
- Manage callback activities, including abandoned and follow-up calls.
- Transfer calls to the appropriate department or branch when necessary.
- Maintain high service levels and call quality standards.
- Support company initiatives and campaigns as required.
Compliance and Product Knowledge
- Conduct all customer interactions in accordance with company policies, ethical sales practices, and POPIA requirements.
- Safeguard customer information and confidentiality at all times.
- Maintain an up-to-date understanding of company products, services, processes, and promotions.
- Participate in training and development activities to improve performance and product knowledge.
