72 Call centre Jobs and Work in Midrand, Gp

Call Center Agent - Inbound - Centurion, South Africa
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
Contact Centre Administrator
SoluGrowth (Pty) Ltd. —Midrand, Gauteng
- Part-time
Call Centre Agent/lead
Lead Gurus KSG —Midrand, Gauteng
- R4 500 - R5 000 a month
- Remote
Quick Apply
2d
Call Centre Agent
Financial Mediators Finmed —Pretoria, Gauteng
- Up to R10 000 a month
- Full-time
Quick Apply
Call Centre Agent
MSX International —Pretoria, Gauteng
- Full-time
Quick Apply
Call Centre Agent – ABSA Legal Collections (Commercial Asset Finance & SME Portfolios)
Ergasia Placements —Pretoria, Gauteng
- R7 000 - R9 000 a month
Call Centre Agent (Debt Collector)
Ver-Tex Solutions —Pretoria, Gauteng
- Up to R5 500 a month
- Full-time
Quick Apply
9d
Customer Service Consultant - African Language–Specific
Hello Group Recruitment —Die Hoewes, Gauteng
Loan Consultant
Metrofin —Centurion, Gauteng
- From R5 500 a month
- Full-time
Quick Apply
Customer Service Agent / Internal Sales (m/f/d) for WORX, Kress, CAT and WESCO
Positec Germany GmbH —Kempton Park, Gauteng 1619
Quick Apply
Contact Call Centre Consultant
RealPro Academy —Randburg, Gauteng
- Full-time
Quick Apply
9d
Sales Agent (Fixed-Term Contract – 3 Months)
Ergasia Placements —Pretoria, Gauteng
- R6 000 a month
- Full-time
Call Centre Team Leader – Debt Collections
Ver-Tex Solutions —Pretoria, Gauteng
- R12 000 - R14 000 a month
- Full-time
Quick Apply
Receptionist Switchboard / Helpdesk Operator
The Focus Group —Sandton, Gauteng
- Full-time
HCV Support Agent (Heavy Commercial Vehicles)
Bluespec Holdings —Sandton, Gauteng
- Full-time
Debt Collection Agent
Shapiro Shaik Defries & Associates —Randburg, Gauteng
- From R6 000 a month
Quick Apply
Financial Advisor- Contact Centre (Telesales)
iMasFinance Co-operative (Ltd) —Centurion, Gauteng
NOC Operator - Contract Centre Agent
Bidvest Facilities Management —Centurion, Gauteng
8d
Branch Administrator | Night Shift | Fourways
Ampath Laboratories —Fourways, Gauteng
3d
Outbound Collections Team Manager – Banking Portfolio
Shapiro Shaik Defries and Associates —Randburg, Gauteng
- From R12 000 a month
- Full-time
Quick Apply

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Call Center Agent - Inbound - Centurion, South Africa

WNS Global Services -
Centurion, Gauteng

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Effectively promote the client’s products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Operate customer related information systems to the required standard maintaining accurate and secure records
Understand and adhere to the company and department standards, policies and procedures
Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Customer service
Pro-active problem solving and decision-making skills
Goal orientated
High stress tolerance
Team work
Adapt to change quickly, in a fast-paced environment

Experience, knowledge, skills and attributes required:

Minimum 12 months experience in customer service role (Contact center)

Qualifications

Qualifications and Accreditations

A Matric/Grade 12 Certificate or equivalent

Quick Apply

Refine Your Search

call centre jobs in midrand, gp

Call Center Agent - Inbound - Centurion, South Africa

Contact Centre Administrator

Call Centre Agent/lead

Call Centre Agent

Call Centre Agent

Call Centre Agent – ABSA Legal Collections (Commercial Asset Finance & SME Portfolios)

Call Centre Agent (Debt Collector)

Customer Service Consultant - African Language–Specific

Loan Consultant

Customer Service Agent / Internal Sales (m/f/d) for WORX, Kress, CAT and WESCO

Contact Call Centre Consultant

Sales Agent (Fixed-Term Contract – 3 Months)

Call Centre Team Leader – Debt Collections

Receptionist Switchboard / Helpdesk Operator

HCV Support Agent (Heavy Commercial Vehicles)

Debt Collection Agent

Financial Advisor- Contact Centre (Telesales)

NOC Operator - Contract Centre Agent

Branch Administrator | Night Shift | Fourways

Outbound Collections Team Manager – Banking Portfolio

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