Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large.
The main purpose of the job is to manage the workshop to its full potential and assist the Branch manager in his/her functions.
Reporting: This position reports to Director Retail Operations.
Job Objectives:
Manage Key Performance Areas of staff.
-
Disciplinary procedures.
-
Conduct interviews.
-
Manage staff development -Training matrix of staff.
-
Prioritizing workload.
-
Plan shifts, standby.
-
Compile reports.
-
Inform Product Support Department of product failures.
-
Ensure that technical information is updated.
-
Ensuring that warranty claims are administered as per the warranty binder.
-
Ensure that maintenance contract claims are administered.as per the policies and procedures.
-
Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
-
Manage the Lean for Retail program.
-
Manage mechanics KPI’s Productivity, Efficiency & Utilization.
-
Manage and Control mechanics’ overtime
Providing customers with excellent service.
-
Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
-
Constant customer feedback.
-
Handle customer queries.
To focus on the business profitability.
-
Promote labour and sublet sales.
-
Ensure optimal management of customer accounts.
-
Proper cost control.
Implement and maintain the Branch key performance indicators and business plan.
-
Promote labour and sublet sales.
-
Ensure that all cash is collected.
-
Proper cost control.
-
Ensure the workshop is profitable.
-
Maintain targets as per KPIs and Business plan.
-
Manage the WIP to ensure same day invoicing.
Assist the Branch Manager in managing the branch to ensure profitability.
-
Ensure operating cost is reduced to acceptable standards and targets.
-
Ensure that the labour is productive and efficient.
-
Customer satisfaction is maintained and exceeded.
-
Create an environment that fosters excellence.
Compliance to ISO 9001 and Safety.
-
Ensure all processes in area of responsibility are following ISO standard.
-
Ensure the safety process are followed.
-
Ensure the Safety Act and Regulation is adhered to.
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
-
Matric/N3.
-
Qualified Mechanic and Transport Management (Diploma).
-
5 years’ experience as Workshop Manager.
-
Computer literate (Automate and V-cads).
-
Confident.
-
Self-motivated and able to work without direct supervision.
-
Work under pressure.
-
Administration skills.
-
Excellent Customer skills.
-
Compile technical reports.
-
Management of staff-Planning, leading, organizing and controlling.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
Last Application Date: 22 July 2026
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
