109 Telecommunications Jobs and Work in Gauteng

Customer Service Agent - Level 1 (Rise) - Johannesburg
Frogfoot Networks (Pty) Ltd —Johannesburg, Gauteng
1h
Senior Operations Manager
Bidvest Facilities Management —Sandton, Gauteng
1h
Graduates
AdaptIT —Midrand, Gauteng
- Internship
14d
Sales Administrator
Maximize South Africa —Johannesburg North, Gauteng
- R14 000 - R15 000 a month
Quick Apply
Hybrid Project & Data Manager (Telecoms & Construction)
Warehousing and Contracting Solutions Pty Ltd —Johannesburg North, Gauteng
- From R296 819,81 a year
- Remote
Quick Apply
2d
PHP Web Developer
Switch Telecom —Johannesburg, Gauteng
- Remote
Junior Software Developer
iOCO —Pretoria, Gauteng
6d
Call Center Agent - Inbound - Centurion, South Africa
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
Service Delivery Co-ordinator
Zinia —Paulshof, Gauteng
- R18 000 - R28 000 a month
Quick Apply
14d
Key Account Manager: ICT
Vox Telecommunications —Midrand, Gauteng
Junior Marketing Coordinator (Telecommunication Services)
Hello Group Recruitment —Centurion, Gauteng
Promoter
MT Direct Marketing —Braamfontein, Gauteng
Quick Apply
Operations Trainer - Automotive Contact Centre
WNS Global Services —Centurion, Gauteng 0157
- Full-time
Quick Apply
Product Manager - Telecoms Managed Services (Cloud / ADC / Cyber etc.)
The Focus Group —Midrand, Gauteng
- R125 000 a year
- Full-time
Product Owner – MDR Platforms
Integrity360 —Johannesburg, Gauteng
- Full-time
Technical Project Administrator
IX Engineers —Pretoria, Gauteng
- Full-time
Quick Apply
Marketing Manager
PayJoy —Johannesburg, Gauteng
- Full-time
- Remote
Lead Associate – Ops
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply
Data Analyst: Analytics and Visualization
Jurumani Solutions —Midrand, Gauteng
- Full-time
Quick Apply
Business Process Analyst
WNS Global Services —Centurion, Gauteng
- Full-time
Quick Apply

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Customer Service Agent - Level 1 (Rise) - Johannesburg

Frogfoot Networks (Pty) Ltd -
Johannesburg, Gauteng

Apply Now

Job Details

Permanent
1 hour ago

Full Job Description

Frogfoot is in search of a Customer Service Agent to join the Customer Experience team.

Purpose of the Role

This role is perfect for someone who enjoys providing exceptional customer service by showing empathy, actively listening, and offering effective solutions to customer queries. Success in this role requires excellent communication skills and a strong commitment to resolving customer issues promptly, professionally, and with a positive customer experience in mind.

Key Responsibilities

Provide exceptional customer service by responding promptly and professionally to customer enquiries across phone, email, voice, and chat channels.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Acknowledge, investigate, and resolve customer complaints efficiently.
Deliver fast and effective resolutions while ensuring a smooth and supportive customer experience.
Build customer loyalty and act as a customer advocate and brand ambassador.
Inform customers about products, services, and solutions relevant to their needs.
Keep accurate records of customer interactions, queries, and complaints.
Collaborate and coordinate with colleagues and other departments to ensure customer issues are resolved effectively.
Provide feedback to help improve customer service processes and overall customer satisfaction.
Demonstrate attentiveness, empathy, and patience when serving customers, even in situations involving challenging or rude behaviour.

What You’ll Need to Know to Succeed in this Role,

Grade 12/ Matric.
Customer Service or Contact Centre certification (advantageous).
Technical or telecom-related short courses (advantageous), such as:
- CompTIA A+ or N+.
- Networking basics.
- Fibre or ISP-related training.
- Ability to learn product and service information quickly and confidently.
1–2 years of customer service experience, preferably in a call centre, helpdesk,
ISP, or telecommunications environment.
Experience dealing with customers across multiple channels (phone, email, chat, voice).
Experience handling customer complaints, escalations, or problem resolution.
Experience working in a performance-driven environment with customer satisfaction targets (e.g., CSAT, FCR).
Experience documenting customer interactions and following structured workflow processes.

Skills That Will Help You Succeed

Excellent communication skills, including active listening and clear verbal and
written communication.
Strong problem-solving skills with an ability to suggest effective solutions.
Service-oriented mindset with the ability to manage customer grievances professionally.
Ability to learn product and service information quickly.
Ability to stay calm, patient, and in control during challenging customer interactions.
Ability to document information accurately and follow processes consistently.
Persuasive speaking skills and the ability to use positive language to build trust.

Qualities We Value at Frogfoot

A people-first attitude and genuine empathy for customers.
Strong problem-solving ability and a proactive approach.
High levels of personal and professional ethics.
Adaptability and willingness to adjust in a fast-paced environment.
Clear and confident communication skills.
Self-control, patience, and the ability to manage stressful or confrontational interactions.
Taking responsibility and ownership of customer issues from start to completion.

Apply Now

Refine Your Search

telecommunications jobs in gauteng

Customer Service Agent - Level 1 (Rise) - Johannesburg

Senior Operations Manager

Graduates

Sales Administrator

Hybrid Project & Data Manager (Telecoms & Construction)

PHP Web Developer

Junior Software Developer

Call Center Agent - Inbound - Centurion, South Africa

Service Delivery Co-ordinator

Key Account Manager: ICT

Junior Marketing Coordinator (Telecommunication Services)

Promoter

Operations Trainer - Automotive Contact Centre

Product Manager - Telecoms Managed Services (Cloud / ADC / Cyber etc.)

Product Owner – MDR Platforms

Technical Project Administrator

Marketing Manager

Lead Associate – Ops

Data Analyst: Analytics and Visualization

Business Process Analyst

I want to receive the latest job alert for telecommunications in gauteng

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