41 Based call center Jobs and Work in Cape Town Western Cape

ZAF Customer Service Representative VL Nightshift - Sales/Service
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Receptionist/Admin
Career Start International —Cape Town, Western Cape
- R9 500 - R11 500 a month
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Italian-Speaking Outbound Sales Agents
AROUND THE CLOCK CALLING (PTY) LTD —Cape Town, Western Cape
- R10 000 - R15 000 a month
- Full-time
Quick Apply
11d
24/7 Utilities - Customer Advisor
Sigma Connected Group —Cape Town, Western Cape 7965
- Full-time
WFM Real Time Analyst (657)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
WFM Real Time Analyst (747)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Success Coordinator
Hire Hangar —Cape Town, Western Cape
- Part-time
- Remote
Quick Apply
Dutch-Speaking Outbound Sales Agent
AROUND THE CLOCK CALLING (PTY) LTD —Cape Town, Western Cape 8000
- R10 000 - R15 000 a month
- Full-time
Quick Apply
11d
Call center sales agent
Financial Wealth Holdings —Tygervalley, Western Cape
- R84 000 - R240 000 a year
Quick Apply
7d
IT Helpdesk Technician
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- R9 000 - R9 500 a month
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
WFM Real Time Analyst (781)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Client Engagement Adviser 1
Sanlam —Tygervalley, Western Cape
WFM Real Time Analyst (780)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Real Time Analyst (927)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Real Time Analyst (869)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Collections
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Service Desk Systems Technician L2
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- R8 000 - R10 000 a month
Quick Apply
10d

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ZAF Customer Service Representative VL Nightshift - Sales/Service

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit
accounts in order to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit
union losses via the Falcon Fraud Detection System. “Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Matric- essential.

12 months expereince

Responsibilities:

.Essential Functions & Responsibilities

Ability to utilize personal computer, peripheral devices, telephone headset and all aspects of the telephone system and other

general office equipment.

Ability to function in a production-based environment using various PC applications.
Ability to exercise discretion and good judgment, make sound business decisions, analyze system records, adjust to frequent

change, and tolerate routine.

Must have manual dexterity for the purpose of keyboarding, be detail oriented and flexible.
Ability to communicate effectively in verbal and written formats, speaking in a polite, courteous and calm manner at all

times.

Ability to explain confusing and complicated topics in a clear and concise manner.
Analyze, review and work electronic credit and debit card cases produced by the Falcon Fraud Detection System.
Apply knowledge and experience to detect known fraudster callers and potential new fraudster call patterns, reporting such

calls and identified characteristics to management for immediate fraud prevention action.

Process Lost/Stolen account calls with a high degree of accuracy due to company exposure to high-dollar liability and to

maintain the department’s reputation for accuracy and business health score.

Representatives must be able to independently follow Knowledge Base policies and procedures in lieu of an automated

customer service user application.

Maintain knowledge of changing fraud activity to analyze transaction patterns, identify trends, and respond quickly to high

risk situations.

Monitor changing fraud trends, document activity, and report to appropriate department personnel in a timely manner for

reduction of fraud loss.

Verify appropriate account activity, take correct actions, and place associated notes on accounts to minimize potential fraud

loss, customer inconvenience, and loss of credit union revenue.

Representatives must be adept at navigating and multitasking between applications, resources and directives.
Control and manage calls to balance productivity and the member experience.
Represent the department professionally in all interactions with internal and external customers in an inbound/outbound

high volume fraud call center.

Perform to the “meets” or “exceeds” level of daily and monthly performance standards, including quality, calls per hour,

adherence, errors, and attendance. Take responsibility for continual performance improvement.

Maintain schedule flexibility in order to meet business needs and to respond to BCP situations.
Participate actively in team and department meetings; be a team player.
Perform other duties as assigned

Physical Demands

While performing the duties of this job, the employee is occasionally required to talk, hear, handle, feel and sit.
Specific vision abilities required by this job include close vision.
Individuals with a disability who are otherwise able to perform

Apply Now

Refine Your Search

based call center jobs in cape town western cape

ZAF Customer Service Representative VL Nightshift - Sales/Service

Receptionist/Admin

Call Centre Agent (Senior Associate) - Airlines Night Shift

Italian-Speaking Outbound Sales Agents

24/7 Utilities - Customer Advisor

WFM Real Time Analyst (657)

WFM Real Time Analyst (747)

Customer Success Coordinator

Dutch-Speaking Outbound Sales Agent

Call center sales agent

IT Helpdesk Technician

Call Centre Agent (Senior Associate) - Insurance Night Shift

WFM Real Time Analyst (781)

Client Engagement Adviser 1

WFM Real Time Analyst (780)

Real Time Analyst (927)

Real Time Analyst (869)

Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)

Call Centre Agent (Senior Associate) - Collections

Service Desk Systems Technician L2

I want to receive the latest job alert for based call center in cape town western cape

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