To identify trends, threats and opportunities in user generated content and report to relevant parties. Liaise with internal operational and other stakeholders…

The main purpose of this position is to manage and monitor service levels and associate performance on the Power campaign by The main purpose of this position…

Building and maintaining relationships with hiring managers and applicants. Minimum 2 years in a recruitment capacity, preferably dealing with bulk/mass…

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer…

RTA Team Management and Delivery management. A Matric / Grade 12 Certificate or equivalent A relevant tertiary qualification is preferable Minimum of 3 years…

You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of…

To enhance the Quality journey by assessing call centre interactions (calls, email, chat, other) and producing reports which tells the story of the Quality…

The purpose of the Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective…

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Lead, coach and develop team leaders in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and…

We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare…

Create a High Performing, Highly Engaged Team. Build Excellent Relationships, Internally & Externally, at all Levels.

To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while…

Ensure that direct reports are motivated, focused and effective in their interaction with their teams. Lead, coach and develop direct reports in a way that…

This role will be responsible for making sure that we have a Continuous Improvement map and plan for our client by adding meaningful value through insights,…

Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to…

The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective…