Contact person for this position:
Rayleen Lentz
[email protected]
Website: www.joblinkplacement.co.za
PURPOSE OF THE ROLE
We are seeking a dynamic and results-driven Key Accounts Manager to join our team. The ideal candidate will be responsible for managing and nurturing important client relationships, ensuring their satisfaction, and driving business growth.
KEY RESPONSIBILITIES
- Relationship Management: Building and maintaining strong, long-term relationships with key clients, understanding their needs, and ensuring their satisfaction.
- Account Development: Identifying opportunities for account growth and upselling additional products or services to key clients.
- Strategic Planning: Developing account-specific strategies to meet the client’s objectives and align them with the company’s goals.
- Communication: Serving as the main point of contact for clients, facilitating effective communication between the client and the company.
- Problem-Solving: Resolving any issues or challenges that arise, ensuring a positive client experience.
- Data Analysis: Analysing data related to the account’s performance, market trends, and competitor activity to make informed decisions.
- Contract Management: Managing contracts, agreements, and pricing negotiations with key clients.
- Cross-functional Collaboration: Collaborating with other departments within the company, such as sales, marketing, and customer support, to meet client needs.
- Reporting: Preparing regular reports and updates on key account status, performance, and future plans.
- Customer Feedback: Gathering and incorporating client feedback to improve products or services and enhance the overall customer experience.
- Retention and Growth: Focusing on both retaining existing clients and finding opportunities for account expansion.
- Market Research: Staying informed about industry trends, market dynamics, and competitors to identify opportunities for growth.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in key account management or a similar role.
- Strong problem-solving abilities.
COMPETENCIES REQUIRED
- Building and maintaining relationships in support and living out the company culture.
- Friendly, helpful, confident yet humble, and able to work well in a team.
- Ability to work in a highly competitive and dynamic environment.
- Ability to communicate fluently in English (written and verbal)
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
Salary – Market Related
