Prevent account roll forward, reduce account balance in the respective service. Strong communication (both verbal and written) and customer service skills.

You will be required to deliver superior client services. Manage Inbound/Outbound calls to ensure service levels are adhered to. Inbound SLA and work queues.

Strong communication (both verbal and written) and customer service skills. The main purpose of the role is to action and resolve Collections queries via…

Strong communication (both verbal and written) and customer service skills. To provide up-to-date and on-time quality assurance statistics to manage the Contact…

Prevent account roll forward, reduce account balance in the respective service. Ensure that a polite, friendly, efficient and professional service is provided.

Demonstrates continuous effort to improve operational processes and work cooperatively and jointly to provide quality customer service.

To manage the daily activities and driving the performance of the Confirmations team who process customer supporting documentation in order to finalise…