JOB TITLE
General Manager – Retirement Estate
REPORTS TO:
Management Association Committee
STATEMENT OF PURPOSE
The primary responsibility of the General Manager is to ensure the well-being of the Village residents. The General Manager needs to formulate overall strategy, to manage people, and to establish policies. To be successful, the General Manager needs to be a thoughtful leader and a confident decision-maker.
The General Manager needs to plan and manage the operations of the Village to meet the requirements of the residents, the staff and the Management Association Committee of the Village.
KEY RESPONSIBILITIES
RELATIONSHIPS WITH RESIDENTS & EXTERNAL PARTNERSHIPS
- Interview residents with empathy in respect of operational and personal issues and ensure efficient and timeous attention to and resolution of their individual problems, complaints and concerns.
- 1.2 Engage with external partnerships which includes working with the management to ensure a full understanding of the responsibilities and finances of the common areas of operations, working together towards optimal output and fair dealings of shared services, and meeting regularly to engage accordingly. The ultimate purpose is to create a positive and proactive relationship between all parties for the benefit of both the residents & external partnerships.
FINANCE
- Develop and control, in consultation with the Treasurer, the annual operational budget (income and revenue), capital projects budget and operational assets budgets.
- This includes the annual calculation of levies within the constraints of individual contracts.
- Ensure the correctness of monthly/quarterly financial management statements and report to the Management Association Committee on the financial position.
- Oversee the management and control of the operations function in a cost-effective and operationally efficient manner according to Village policies, resolutions, and approved annual operating and capital budgets.
- Develop, in consultation with the Treasurer, the 3-year financial plan and the 5- and 10-year maintenance plans.
GENERAL MANAGEMENT AND ADMINISTRATION
- Design strategy and set goals to improve the functioning of the Village.
- Keep the Chairman of the Management Association Committee, or whomever such authority is delegated to, fully informed at all times of financial matters, administrative and maintenance issues and the general well-being of the Village.
- Attend meetings with the Management Association Committee and also with such other members of the Association as required, including those of any respective subcommittees that are formed and approved.
- Hold regular operational meetings (formal and informal) with the respective departmental employees to review operational systems and controls. This includes meeting with Nazareth House management.
- Monitor reports and other information provided by staff to the Management Committee.
- Deal efficiently and timeously with all correspondence received in respect of operational and related issues.
- Ensure the smooth, efficient and productive operation of the office of the General Manager, of the Village Clubhouse and of the maintenance of the buildings and grounds, housekeeping and laundry.
- Organise management rotation to cover weekends, holidays, and after-hours and on-call duties, should such rotation be required.
- Oversee the recruitment and training of new employees and ensure that they work productively.
- Arrange and implement such other duties that staff may reasonably be required to be performed, as determined from time to time.
- Organise the employment, maintenance and administration of all external service contracts relating to operations, including catering, security, pest control, hygiene and sanitary services, the panic alarm system and other service level agreements, and any other such contracts as may be entered into from time to time.
- Administer, monitor and ensure compliance with statutory requirements related to Occupational Health and Safety Act, Environmental Health Regulations, Basic Conditions of Employment Act, Labour Relations Act, etc.
- Make information, policies, resolutions and requests from the Management Association Committee available to residents and staff.
MAINTENANCE
- Oversee the general, regular maintenance of the properties and the grounds.
- Undertake regular inspections of facilities and common property with regards to maintenance, housekeeping and general aesthetics of surrounding grounds.
- Ensure the approval of all plans and proposals for additions, alterations and improvements to the common property, within the parameters laid down by the Management Association Committee from time to time, and subject to such terms and conditions as may be necessary to maintain the physical standards and aesthetic appearance of the dwelling units and the common property in the Village.
- Ensure full project oversight and management for capital development contracts, consultants and other service providers.
Previous & current experience as a Hotel Manager or a similar Senior role within Hospitality.
Retirement Estate or Estate management is an advantage.
It is important that the candidate is able to work as part of a team and is a good cultural fit.
How to Apply: Email your updated CV to [email protected]
Job Types: Permanent, Full-time
Salary: R45,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:
Application Deadline: 2023/10/31
