The position reports to the Customer Services Team Leader. Delivering timely, accurate and professional customer service.
Performing quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained.
You enjoy designing, analyzing and testing large systems and you are energized by continuously improving the QA processes including automation of your team.
Simply put, their main task is to ensure the successful delivery of orders by supporting cloud drivers. This is done by proactively and reactively addressing…
Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.