Simply put, their main task is to ensure the successful delivery of as many orders as possible. This is done by proactively identifying exceptions requiring…

Exceed customer expectations by resolving their questions and fulfillment queries. Process exchanges and returns efficiently and timeously.

Deliver timely, accurate and professional customer service. Resolve product or service problems by utulising your listening skills to clarify our customer's…

The position reports to the Customer Services Team Leader. Delivering timely, accurate and professional customer service.

Providing first level support to Mr D Food restaurant partners. Any Mr D Food restaurant device problems. Individual order related queries raised by customers…

Architecting and implementing technical solutions to support defensive security. Mentoring and coaching security within the organization.

Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.

The position reports to the Customer Service Operations Manager. Customer Service Management: to ensure that customers who experience any service failure are…

Performing General Ledger account reconciliations. Assistance with monthly management accounts. Assistance with departmental budgets and budget review packs.

Social strategy : Develop and implement a social media content strategy that supports Takealot.com's Marketing objectives (with external counsel/workshop from…

Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.

Conceptualising, creating and maintaining training, education & communication content targeted at Takealot's third party merchants - this includes content to…

Monitoring the TDT hub performance by performing daily inspections. Referring operational issues and/or problems in a timeous and effective manner to the…

Performing quality assessments on both voice and email customer interactions to ensure that quality and compliance standards are maintained.

Address and escalate Marketplace seller & customer queries via tickets & phone calls. Engage with internal Takealot stakeholders to resolve Marketplace queries.

This position reports to the CRM Manager of Mr D Food. Custodian of the Braze & mailchimp platforms (must become internal expert).

Strategic Partnering with the Mr D Food CEO and Leadership Team, by. Aligning HR and business strategy. Being a change agent, managing transformation and change…

Achieve, monitor and exceed agreed team performance goals (i.e. Average handling time, ticket aging, quality monitoring etc). Use data to inform decisions.

Ensure effective campaign planning and execution, against set targets and budgets, with a clear focus on incremental sales (cross-sell and up-sell opportunities…

We are looking for an experienced Software Engineering Team Lead to join a versatile and creative management and development team.