20 Best support engineer jobs in Cape Town, WC (Hiring Now!)

Technical Support Engineer (level 2)
Inspired —Cape Town, Western Cape
To assist all our users with any logged IT related incident when called upon. Manage asset registers and data lines. Educated to diploma or certification level.
7d
Senior Modern Workplace Engineer
Acacium Group —Cape Town, Western Cape 8000
Competitive salary package plus an amazing benefits package included. Full Time Office Based, Permanent. Develop maintain and continually improve work practices…
Quick Apply
3d
Manufacturing Engineer
Robertson And Caine —Cape Town, Western Cape
At least 3 - 5 years’ working experience in boat building or similar manufacturing environment. Provide general assistance and guidance to manufacturing line in…
Quick Apply
5d
Junior Engineer
Route Management (Pty) Ltd. —Cape Town, Western Cape
Providing on-site, first-line support and repair of electrical, electronic, and mechanical systems. Providing technical support and performing electrical design…
Quick Apply
Cloud Infrastructure Engineer
Acacium Group —Cape Town, Western Cape 8000
Conduct a comprehensive review of our current tenant in line with cloud best practices to enable security, scalability, flexibility, AI, development, big data,…
Quick Apply
3d
Senior Infrastructure Engineer
Acacium Group —Cape Town, Western Cape 8000
Maintain and support the infrastructure across 2 data centres, proactively preventing incidents. Assist DevOps Cloud engineers to ensure best practice…
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14d
IT Technical Support Placement Engineer
Dial a Nerd —Cape Town, Western Cape
Internal network administration and IT support. Previous working experience in IT support for 4 – 6+ years. IT Technical Support provides technical assistance…
Quick Apply
5d
Handyman - Protea Hotel by Marriott Mowbray
Marriott International, Inc —Cape Town, Western Cape 7925
Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing,…
7h
Graduate Junior Field Engineer Support
SITA Switzerland Sarl —Cape Town, Western Cape
Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.
Junior Chemical Engineer
SA Metal Group (Pty) Ltd —Cape Town, Western Cape
Have a valid unendorsed driver’s license and a reliable motor vehicle. 2-5 years’ experience in a metallurgical manufacturing/production environment.
4d
IT Support Engineer - Desktop
Truworths —Cape Town, Western Cape
Engaging/Interacting with customers via email, telephone or in person • Problem solving and troubleshooting of hardware and software related technical issues,…
3d
ITSM Technical Support Helpdesk Engineer
Mediro ICT —Cape Town, Western Cape
Work experience must include 5 years + of enterprise ITSM application deployment. Focus on solving specific technical issues or challenges for clients in the…
IT Support Engineer (Team Leader)
Mediro ICT —Cape Town, Western Cape
Theduties includes all the processes and activities to design, create, deliver, and support IT services. Good experience in an IT Support environment,…
3d
Plumber Onboard a Cruise Ship
Portside Consulting —Cape Town, Western Cape
Supports an effective and sustainable health and safety culture and environment on board, follows strictly HESS regulations and any Health and Safety Protocols…
Quick Apply
5d
Senior DevOps Engineer
Acacium Group —Cape Town, Western Cape 8000
Proven experience providing technical leadership to the development teams. Work as part of one or more squads, helping them successfully deliver change to…
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3d
Cloud Support Engineer - Infrastructure as Code
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with…
7d
Cloud Support Engineer - Security
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 —Cape Town, Western Cape
You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced…
Security Engineer I
RELX —Cape Town, Western Cape
Possess bachelor’s degree in computer science, Information Security, or a related field. Have the ability to analyze data critically, identify patterns, and…
Incident Analyst
Stowe Holdings (PTY) LTD —Parow, Western Cape
Stay informed about technical and industry shifts for career development. This role involves collaboration with Service Desk Interns, Systems Technicians, and…
R8 000 - R9 500 a month
Quick Apply
13d
Senior Infrastructure Engineer
The Rank Group —Cape Town, Western Cape
Minimum 5 years of proven working experience with Hybrid Cloud Networking and Network Security technologies. Minimum 10 years of proven working experience in a…
Quick Apply
13d

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Technical Support Engineer (level 2)

Inspired - Cape Town, Western Cape

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Job Details

Permanent | Full-time 7 days ago

Full Job Description

Inspired Education is the leading global group of premium schools, with a portfolio of over 110 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 85,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 25 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

OUR TEAM:

The South African IT support staff will work in a dynamic, fast-paced environment which provides services to all users both onsite and via remote connection. Service enquiries will go through the Centralised Service Desk. As part of the Inspired Group, this position will also have responsibility for Group IT Projects.

The South African IT Operations team will form a significant part of the Group as a central hub.

The Technical Support Engineers will be responsible for the day-to-day delivery of an IT Support Service to selected Inspired Schools in the given regions: Reddam House and Reddford House.

We are looking for a competent Technical Support Engineer (Level 2 Support) who will be responsible for finding solutions to the more complex issues, which cannot be solved by the Level 1 Support. He/she will administer a variety of technical projects related to the setup, maintenance, and support of the School’s IT Systems. The Technical Support Engineer is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

ROLE SUMMARY:

As part of our global standardisation initiative, we have re-organised our IT Operations department in South Africa to provide a professional and effective IT service. This strategy increases our competitive edge in the private schooling sector. Within the multinational group, our IT departments continually transfer best practice knowledge between our various schools in the different countries.

KEY RESPONSIBILITIES:

To diagnose and resolve software and hardware incidents, including operating systems (Windows, ChromeOS, macOS, Linux, Android, iOS) and across a range of software applications. To assist all our users with any logged IT related incident when called upon.
To take ownership of issues by carrying out a problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other Support Teams where necessary.
To accurately record, update and document requests using the IT Service Desk System. To install and configure the new IT equipment. To resolve incidents and upgrade different types of software and hardware. To resolve incidents with printers, copiers and scanners.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintaining customer satisfaction.
Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.
Manage asset registers and data lines.
Performing daily/weekly/monthly checks and checking backups.
Application configuration and support.
To work within the relevant legislation, policies and procedures.
To contribute to Inspired Group IT Projects.
Organisation Responsibilities
- This position reports to the IT Manager – “province”.

HARD SKILLS:

Educated to diploma or certification level
Previous experience of working in an IT Support role, preferably 3+ years
ITIL experience
Linux, Android and iOS operating systems as well as various software packages including Microsoft Office, Adobe, Google Suite
Proficient in Internet related applications
Networking and network administration experience
Server administration experience
Excellent IT skills and computer literacy
Previous experience within a Customer service role
Advanced level in English (both written and verbal)
CCTV experience will be an advantage

SOFT SKILLS:

Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical Colleagues at all levels in the Organization
Good interpersonal skills, accountability
Can handle conflict
Ability to think analytically, conceptually and systemically to resolve problems, make decisions
Attention to detail
Punctual and time focused

WHAT WE'RE LOOKING FOR:

Additional skills:
- Experience with (Student) Management Information Systems
- Experience with CRM Systems
The Perfect Match:

You will flourish in this role, if you enjoy working in IT and dealing with clients in a fast-growing international organization.

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information; https://jobs.inspirededu.com

#LINK

Apply Now

support engineer jobs in Cape Town, WC

Technical Support Engineer (level 2)

Senior Modern Workplace Engineer

Manufacturing Engineer

Junior Engineer

Cloud Infrastructure Engineer

Senior Infrastructure Engineer

IT Technical Support Placement Engineer

Handyman - Protea Hotel by Marriott Mowbray

Graduate Junior Field Engineer Support

Junior Chemical Engineer

IT Support Engineer - Desktop

ITSM Technical Support Helpdesk Engineer

IT Support Engineer (Team Leader)

Plumber Onboard a Cruise Ship

Senior DevOps Engineer

Cloud Support Engineer - Infrastructure as Code

Cloud Support Engineer - Security

Security Engineer I

Incident Analyst

Senior Infrastructure Engineer

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