Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in…

To effectively and timeously deal with all claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected…

To sell products in the outbound contact centre in accordance with the business needs. To facilitate the development of customer loyalty through customer…

Where required, requests bank codes from one of the bank generators (FNB and ABSA). Where required, requests bank codes from one of the bank generators (FNB and…

To take demand in branch from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts,…

Design process maps, work instructions, standard times and document SLA’s. The main purpose of the job is to focus on Dialler, CRM and Contact Centre…

Monitor the adherence to group standards and create corrective actions for any deviations. Manage own delivery effectively and in line with expectations and…

10 years’ minimum experience in South Africa life insurance business management, preferably in Bancassurance or as a key life insurance partner to a significant…

Development of staff with regard to a high standard of competence, motivation and performance. To control, direct and implement the cost effective Trust…

Develops technical support documentation within agreed standards. Develops business cases relating to the customer desirability, feasibility and bank viability.

Connect Centre of Excellence execution into the business area delivery in a manner that enables effective adherence to the required frameworks, policies and…

Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of a team’s outcomes.

Develops a high performing team by embedding the bank's performance process, regular performance feedback and coaching.

As a Senior Analyst you will provide high quality performance, attribution and risk statistics services to external and internal clients, ensuring output is…

Ensures alignment to the People and Culture standards with regards to all employee-related matters. Accountable for risk management and adherence to all…

To provide a proactive business banking sales and service management function that will retain and grow a portfolio of small enterprise customers by identifying…

Regard both internal and external standards and requirements such as audit standards, data management standards, safety related standards, good practice,…

Deliver the consolidated approach to quality engineering and provide input to the deliverable to drive compliance to required standards where applicable.

Thorough conceptual and practical knowledge of credit procedures, policies, standards. Thorough understanding of bank’s products and facilities that give rise…

Document all work done as per standards, methods and tools used in the bank for application development. Develop technical support documentation within agreed…