This role will primarily focus on managing the communication and relevant processes between the business, attorneys, trustees, beneficiaries, case managers and…

Deal effectively with customer queries and complaints. Communicate personally and telephonically with a diverse group of shoppers and clients.

Authorization of the appointment of experts. Evaluation of authorization of interim payments. Provide technical support to the claims handlers.

Support employees with basic and complex human resources requests and enquiries. Optimise the service delivery of the Service Centre.

5 years experience in marketing and operations environment. Retail Industry Knowledge and experience. Experience across various Omni Channels.

Formulate group’s future direction and support tactical initiatives. Develop performance measures that support strategic direction.

Maintain cost and profit centre structure within SAP to ensure alignment with BU/value chain/area requirements. Prepare monthly management accounting reports;